Aston Tanjung Pinang

Excellent Family Stay at Aston Tanjung Pinang We had a wonderful stay at Aston Tanjung Pinang. The hotel room was very spacious, clean, and comfortable — perfect for families. The housekeeping team did an excellent job in keeping our room spotless throughout our stay. The swimming pool was great, well maintained and very enjoyable, especially for children. The gym was quite complete, and what we really liked was that there’s a kids’ play area located just in front of the gym. This made it easy for parents to work out while still keeping an eye on their children playing safely nearby. The food was delicious, and the breakfast buffet offered a wide variety of dishes with plenty of tasty options. The service throughout the hotel was excellent, special thanks to Mr. Susiadi, the General Manager, for making our holiday truly memorable. Mr. Aan, the Duty Manager, also provided great service, and the Front Office and restaurant staff specially were all very friendly and helpful. A big thank you as well to the housekeeping team for their hard work and attention to detail. Thank you, Mr. Susiadi, and the entire Aston Tanjung Pinang team for a wonderful and unforgettable holiday experience!

It might be a bit late to share this review, as I stayed in January 2025, but it was truly a wonderful experience! We were warmly welcomed by Ardi, a cheerful front office staff member who provided clear information during check-in and even helped us arrange a car to the airport. The room was lovely, and all the staff were very humble and attentive. I truly hope to have another stay at this hotel someday.

I stayed on November 27, booking via Agoda. I booked in the evening at 5 PM and was in a hurry at that time. Upon arrival, it turned out that the room I booked was a double bed, and the check-in process was very slow because they hadn't checked my booking on Agoda. I was with three very small children, so I went to the receptionist, two male staff members on the evening shift whose names I don't remember, to request a room change even if it meant paying an additional fee. However, the receptionist had a very rude attitude, saying it couldn't be done because it was according to the booking. I asked if the beds could be combined, and they said yes, but I waited all night and no housekeeping or receptionist came to combine the beds. Also, when we first entered, there were no towels. the pillow and the sheets have yellow stains. But the receptionist staff on the morning shift on the 28th was very good, where we checked out around 6 in the morning, he was polite and very patient