Novotel Bandung Hotel

4.0 / 5

•

Cihampelas 23 - 25, Bandung, West Java, Indonesia 40171

Reviews from Guests

4.0/5

1,597

Reviews

from real guests

adenoerwenda

I stayed at Novotel Bandung during a business trip and chose it because of its strategic location in the city center. It turned out to be a great decision, as I could easily reach the offices I needed to visit without spending too much time on the road. The hotel has been around for many years, but it is still well maintained. The room was comfortable, and the overall condition of the property showed that it has been consistently cared for. The staff were friendly and efficient throughout my stay. I also arranged transportation to Whoosh Padalarang Station through the hotel, which made my departure much easier and hassle-free. Overall, Novotel Bandung is a reliable choice for business travelers who value convenience, dependable service, and a well-maintained hotel in the heart of the city. I would be happy to stay here again on my next trip to Bandung.

Travellersso17ei3i

Terima Kasih banyak untuk semua staff novotel, dari mulai FO, FB, dan HK atas pelayanannya selama menginap disana, kamar nya bagus, pelayanannya Juga, terima kasih buat staff restoran yg sudah membantu memberikan surprise ulang tahun terhadap istri saya, Kalau boleh masukan aja buat tempat kegiatan anak - anak nya kalau bisa diperbarui lg da dilengkapi untuk permainan nya Terima Kasih

Ervilee

I am an ex Diamond Member and currently a Platinum Member. I had stayed in this hotel for many times and had been very satisfied and happy with the service by Ms. Ledi, the front office manager. This last visit on 31st July 2025 I learnt that Ledi was no longer part of the team and was instead serviced by Mr. Billy, the duty manager. What a disappointing experience it was. First of all, Mr. Billy as duty manager had missed fulfilling our benefit as Platinum Member. Our room’s AC was not cool enough and very noisy all through the night. We came down to front desk anf complained at 3 am to staff IN FRONT OF Mr.Billy and our problem was poorly done. We were not given alternative room and was unable to get a good rest. The building facility was poorly maintained. All of our requests which had been agreed by duty manager was casually neglected and he HAD THE NERVE TO LIE that our request was not available for Platinum Members. We then responded if it is the fact then we will email Accor Group to confirm. He then quickly changed his response and apologised that our requests were actually included in Platinum Member privilege. Very, VERY disappointed with this dishonest attitude and such a shame for Novotel Bandung to keep this standard of staff. I am now contemplating to move to another Accor Hotel if Novotel does not improve its standard of service.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Entertainment Staff

Contactless check-in/out

Fax/Photocopying

First aid kit

Valet Parking

Elevator

Daily Housekeeping

Restaurant [halal]

Business Center

Hebrew Spoken

Anti-viral cleaning products

Body thermometer

Hindi Spoken

Malay Spoken

Air conditioning in public area

BBQ Facilities

Wired Internet

Staff trained in safety protocol

Finnish Spoken

Special Diet Meals (upon request)

Indonesian Spoken

Ticket Service

Hot water linen and laundry washing

Protective screens in common areas

Temperature check for guests and staff

Game Room

Doctor/nurse on call

Convenience Store (on site)

Swimming pool

Shared stationery removed

Non-smoking Rooms

Room sanitization opt-out available

Garden

Hand sanitizer

Babysitting/Child Services

Facilities for Disabled Guests

Arabic Spoken

Massage

Terrace

Cashless payment service

Korean Spoken

Sterilizing equipment

Sanitized kitchen and tableware items

Tours

English Spoken

Ironing Service

Professional-grade sanitizing services

Cash withdrawal

Car park [on-site]

Grocery Deliveries

Free face masks

24-Hour Front Desk

Daily disinfection in all rooms

Laundry

Room Service

Currency Exchange

Security [24-hour]

Guest rooms seal after sanitization

Laundromat

Car park [free of charge]

Hair/Beauty Salon

Bicycle Rental

Rooms sanitized between stays

Dry Cleaning

Physical distancing of at least 1 meter

Norwegian Spoken

Car park [nearby]

German Spoken

Hungarian Spoken

Dutch Spoken

Swimming pool [outdoor]

Shared Lounge/TV Area

Wi-Fi in public areas

Safe dining setup

Spanish Spoken

Face coverings on staff

Souvenir/Gift Shop

Room service [24-hour]

Restaurant

Daily disinfection in common areas

Postal service

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Entertainment Staff

Contactless check-in/out

Fax/Photocopying

First aid kit

Valet Parking

Elevator

Daily Housekeeping

Restaurant [halal]

Business Center

Hebrew Spoken

Anti-viral cleaning products

10 Available Room Types

Junior Suite, 1 King Bed

Smoking allowed

Electric Kettle

Iron

Soundproof

Sleep comfort items

Dining Area

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Internet [LAN]

Free Toiletries

Cleaning Products

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Sitting Area

Room service [24-hour]

Free bottled water

Daily newspaper

Executive Room, 1 King Bed

Smoking allowed

Electric Kettle

Iron

Soundproof

Sleep comfort items

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Internet [LAN]

Free Toiletries

Cleaning Products

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Premier Room, 1 King Bed

Smoking allowed

Electric Kettle

Iron

Soundproof

Sleep comfort items

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Internet [LAN]

Free Toiletries

Cleaning Products

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Superior Room, 1 King Bed

Smoking allowed

Electric Kettle

Iron

Soundproof

Sleep comfort items

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Internet [LAN]

Free Toiletries

Cleaning Products

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Premier Room, 2 Twin Beds

Smoking allowed

Electric Kettle

Iron

Soundproof

Sleep comfort items

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Telephone

Desk

Internet [LAN]

Free Toiletries

Cleaning Products

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Hair dryer

Air Conditioning

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Facilities Details

Pool and Spa

Spa

Massage

Fitness Center

Hot Tub

Parking and Transportation

Valet Parking

Airport Shuttle (free)

Bicycle Rental

Food & Drink

Bar

Restaurant [halal]

Breakfast service

BBQ Facilities

Special Diet Meals (upon request)

Grocery Deliveries

Room Service

Buffet-Style Restaurant

Room service [24-hour]

Restaurant

Front Desk Services

Ticket Service

24-Hour Front Desk

Currency Exchange

Entertainment and Family Services

Entertainment Staff

Contactless check-in/out

Kids club

Air conditioning in public area

Babysitting/Child Services

Family/child friendly

Cash withdrawal

Laundromat

Playground

Postal service

Business Facilities

Fax/Photocopying

Business Center

Meeting/Banquet Facilities

Shops

Convenience Store (on site)

Hair/Beauty Salon

Souvenir/Gift Shop

Common Areas

Game Room

Terrace

Shared Lounge/TV Area

Cleaning Services

First aid kit

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Staff trained in safety protocol

Hot water linen and laundry washing

Protective screens in common areas

Temperature check for guests and staff

Doctor/nurse on call

Shared stationery removed

Room sanitization opt-out available

Hand sanitizer

Cashless payment service

Sterilizing equipment

Sanitized kitchen and tableware items

Ironing Service

Professional-grade sanitizing services

Free face masks

Daily disinfection in all rooms

Laundry

Guest rooms seal after sanitization

Rooms sanitized between stays

Dry Cleaning

Physical distancing of at least 1 meter

Safe dining setup

Face coverings on staff

Daily disinfection in common areas

Languages Spoken

Hebrew Spoken

Hindi Spoken

Malay Spoken

Finnish Spoken

Indonesian Spoken

Arabic Spoken

Korean Spoken

English Spoken

Norwegian Spoken

German Spoken

Hungarian Spoken

Dutch Spoken

Spanish Spoken

Internet Access in public areas

Free Wifi

Wired Internet

Internet

Wi-Fi in public areas

Miscellaneous

Elevator

Family Rooms

Heating

Swimming pool

Non-smoking Rooms

Garden

Facilities for Disabled Guests

Tours

Car park [on-site]

Security [24-hour]

Car park [free of charge]

Car park [nearby]

Designated Smoking Area

Swimming pool [outdoor]