Griya Asri Hotel

Unfortunately, this hotel was nothing as described online, well, it may have been once upon a time, but what is advertised is not what you receive. The pool is green and cloudy, and despite staff assurances it was okay to swim in, it looked anything else but clean. The TV programs on offer were non-existent... 1 channel available and the remaining 12 or so were all unavailable. The same is for the menu. Most food was not available (this is not an exaggeration) - they did not even have basic soft drinks, juices or beer, despite being listed in the menu. The small amount of food that is available cannot be bought during most of the day (despite advertised as available all day and into the night), as the chef was not available until specific hours. There is also no other food in the area around the hotel, so it's not as simple as just stepping out if you need something. Breakfast offered a buffet (which was available 2/4 days we stayed) but then they switched back to a breakfast menu - which included pancakes ("sorry.. we don't have that, right now" - a very familiar response). In short, this is not a place we would stay again. It is as if i used to be a great hotel in its early life, but no one re-ordered any of their supplies or maintained their facilities since those days. The one redeeming feature of this hotel, and the reason why I've rated it 2 instead of 1, is the staff. The main staff member who works in the evening was very helpful, even using his own phone to order delivery of food to us as they couldn't supply us with it, and was accommodating after we misplaced our room key.

We check in online for the hotel with swimming pool. Finally found this one. Photos looks awesome. Good job by the Photoshop guy. In reality nothing is matching as photos. The cleanliness is very far from average. The bedsheets are smelly and with stains. There is no restaurant service, swimming pool is under construction 🤐. Totally wasted our valuable time in a place like griya asri. Not recommended place to stay.

The pictures looked great, the reality is something else. We booked this hotel because we were doing our visa extension in Mataram and choose this one for the pool and free wifi and seemingly nice rooms. Well; the pool was green, the wifi didnt work and the rooms full of broken stuff. Everything in the shower came loose on first touch and the water spreads all through the bathroom. There is also only 1 plug (in the bathroom) to charge your devices. This hotel clearly had some glory days when it first opened, but clear mismanagement and cheap materials make it look like a very sad place with a weird atmosphere. The nicest room in the hotel is now reserved for cats - I kid you not - and looks ten times better maintained then the bedrooms. The positive things: very nice breakfast, friendly staff and a fantastic young guy at reception really doing his best to make your stay comfortable. Unfortunately his manager cares a lot less about all that.