Inn at Dromoland Hotel

This is our third stay at the rine and the hotel overall is a lovely place for families to stay. So much for the kids to do with indoor and outdoor playarea, crazy golf, tennis court, a walk around the grounds of Dromoland castle and a swimming pool. Our kids thoroughly enjoyed all the hotel had to offer. They have recently refurbished some areas of the hotel and the decor is lovely. The food as always is very good. Breakfast had a good variety and it is run very well. We were disappointed that there was only a full dinner menu on in the bar for both day and night. No light bite options for lunch as it was the weekend. Another downside to our stay is the new qr code in the bar. The code is meant to allow you to view the menu and pay for your food online. A horrible experience. I spent most of our trip up and down to the bar the service was terrible despite the waitress/waiter saying they would take our order if it didn’t work or we didn’t want to use it. I did complain to management on our first day and he handled my complaint very well. He looked after us and said we would be taken care of for our meal that evening and we were. Our waiter Lee was exceptional. However on the following day for lunch and evening for dinner we were left with the terrible service again. It was uncomfortable dining as all the other tables close by were upset by the service too. Needs to be improved. I did voice my concerns to management again and we were offered a discount but unfortunately it really didn’t make up for the bad experience. I made a booking earlier in the year for a 4th visit in the future but I’m not sure we will return based on this trip especially if the service remains so poor. If you are thinking of booking the hotel is good value for money and there is plenty to do as a family. The service for dining is the main area that needs improving.

We had a fantastic stay at the Rine Hotel. Although we had a problem when we first arrived because our room was an adjoining room, which wasn't suitable for our autistic son as he is a flight risk, the staff couldn't have been more helpful. A huge thank you to Emma on reception and Sameh, the assistant manager. They were both incredibly understanding, kind, and professional. They went above and beyond to find us a different room, which made all the difference to our stay. Their excellent customer service turned what could have been a stressful situation into a very positive experience. The food was also outstanding—every meal was delicious and of a really high standard. Overall, we had a wonderful experience and would happily recommend the Rine Hotel. Thanks again to Emma, Sameh, and the whole team for making us feel so welcome.

Very disappointed with the bar having to scan a barcode to order and pay … I declined and asked if they could take our order which they did. This is lazy hospitality in my opinion … no interaction with staff no offer of a drink when you are seated … a very sterile and unwelcoming experience. Customers will be asked to collect their food next from the kitchen! I’m sure it’s part of cost cutting measures … fewer staff required I’m sure … and this hotel is associated with Dromoland Castle … we won’t return and wished we had gone to the golf club restaurant at Dromoland Castle. Hugely disappointed.