Springfort Hall Country House Hotel

Booked in here for a wedding on 20/6/26 rooms are beautiful with everything you need and spotless clean food is best ive ever had all staff are so helpfull espically lady on reception would recommend this hotel to anyone

This was unquestionably the worst table attendant I ever had the misfortune to encounter in a restaurant. I ordered an a la carte dinner, a so called chicken supreme. Roast veg, roast potatoes, cream and white wine sauce and buttered cabbage. Sounded good. Meal arrived with a chicken piece covered in steak gravy and an overcooked steamed vegetable side. No cabbage ,no roast anything, just how chef seemed to be feeling on the night. I said to the waitress who arrived to ask if all was OK, if there was supposed to be a roast potato served. She said she didn't know. I asked her for the menu to check the meal details again as it wasn't what I was expecting and she flatly refused to bring back the menu, merely continued asking if I wanted roast potato or not,she asked this at least 4-5 times in response to me asking her to see the menu again. Eventually to avoid an outright argument and not upset the other family members I requested the potatoes whilst accepting that I was served a dinner not remotely what was on the menu. The waitress left visibly shaking her head in disapproval of me having the temerity to request a sight of what was on the menu. She returned later and whilst passing our table, next to my wife, she banged a dish of potatoes down on the table without a word and not even stopping on her way. This was how I received my roast which was the restaurants omission from the order and should have come with an apology instead of insult. I had to stop myself from literally blowing a gasket at the downright rudeness of this young girl who really should get het marching orders in any self respecting 4 star, so called, country house hotel. I am very disappointed to have to write this stuff as being a local man I have booked my children's confirmation celebrations, parent's birthday's in this hotel in the past always with fond memories. This was however an outrageous experience and I struggle to remember a worse restaurant encounter. The overall feel of the place is of a downward trajectory with the staff presentation all round very poor and unprofessional looking. I think we may have attended our events in the past when this was an overall sharper operation. The likely AI response to this review will no doubt express disappointment at the experience and hope to rectify this at a future booking. The better response would be however me meeting a manager in person and identifying the most bad mannered ,impolite waitress I ever encountered ,who after apologising to me for her ignorant disposition, should be formally warned or dismissed from her job or trained to behave herself ,when people are paying considerable cover charges in this dining room for food they are given to eat which they didn't order. Won't be back.

We had a family meal on Saturday 16th May to celebrate a first Communion. There were 30 in our group. The hotel was very busy for all different events. Our group along with many other groups were served our meal in the function room. The choice of food was very varied to satisfy every taste. It was excellent. The staff were efficient and very pleasant. Overall a beautiful day was had by all.