Springfort Hall Hotel

Visited springfort hall country house Hotel this evening, absolutely beautiful establishment very welcoming when we entered most of the staff were very attentive and professional . However, what I witnessed fron one member of staff was appaling customer service , his name was Sean I witnessed him serve a pint that was overspilling as he was more interested in the darts match on television he was constantly standing between the tables watching the television even when 5 customers tried to exit he did not move from watching the dart match on television and the customer had to squeeze past him and even when they passed he offered no apology this is horrendous customer service and an embarrassment to the establishment and its a shame as the other members of staff have excellent customer service and a very high standard of care towards all the customers without this member of staff it would have been a 5 star review .

Disgusting...the level of noise is on a whole other level... the music may as well be in my room..No Serenity here. This has tainted what has otherwise been a pleasant stay.

Booked in here for a wedding on 20/6/26 rooms are beautiful with everything you need and spotless clean food is best ive ever had all staff are so helpfull espically lady on reception would recommend this hotel to anyone