Quality Hotel & Leisure Centre Youghal

Place is a dive. Very run down and dilapidated. Have been here before several times, no idea what’s happened to it now but it’s a pathetic looking place now. Super location for families, beach, a board walk way all the way to town. Management need to take a good look at the place with a flame thrower!! Needs a complete revamp.

This hotel cancelled my booking five weeks after it was made and confirmed. I was informed on 19 May 2022 that the hotel was no longer trading as a hotel. I was forced to find another hotel for my family holiday, which was very difficult given the time that had elapsed between my booking and the hotel's decision to cancel my booking. Quality Hotel Youghal offered no alternative accommodation, which was utterly unacceptable. A customer service operator told me she did not have to listen to 'guff' from me on the phone when I complained about the cancellation of the booking. I asked to speak to her manager or supervisor and she said no one was available. I was utterly dissatisfied with the treatment we received by the hotel and by the customer service operator. This week, the hotel emailed me requesting a review of my stay which, as stated above, was cancelled with no alternative provided. This request for a review is completely disrespectful and illustrates the lack of clear management of bookings, as reviews are being sought from customers whose bookings were actually cancelled, and who did not stay at the hotel at all. This cancellation caused huge inconvenience to us as a family and I will never consider booking with this hotel again.

Normally really good. Today one of the worst Sunday lunches I have ever had. See photo of caterpillar eaten lettuce. Burnt Yorkshire pudding literally black! Roast potatoes rock hard like stones! I was shocked as it’s normally really nice. They gave us a discount but I was so hungry after sauna I had to eat something. The Inch cider was rank too I left it.