Glashaus Hotel

Noticed the beds were crawling with bed bugs after getting in. Changed to a new room at 11:30pm which hopefully did not have any. had to shower 3 times that night due to the stress and worry. Manager refunded the cost of the one night stay and apologised for the issue and would organise pest control to visit. The size of the bugs would indicate they have been there for a while feasting on guests at night. Now I will have to boil wash any clothes which can go to 90C and throw away my bag and anything else which could carry these bugs back to my home.

This was our 3rd visit to this hotel. We have always found the staff to be wonderful and willing to help with requests or if there were any niggles (hats off to the poor woman who carried a replacement safe to be fitted on the visit in June). The rooms have always been clean and serviced regularly, with offers of extra tea/coffee in needed. Twice we ordered room service and the food was plentiful with only the service charge making it dearer than the restaurant, though the was the option to just buy it downstairs and carry it up yourself. Location is great, near The Square which made it ideal to visit family nearby. Getting there from the airport is also easy, get the Greenline bus 726/750 to the Red Cow and then get the Luas from there to Tallaght where it terminates right outside the hotel. Would be more than willing to stay again if necessary, so can't say more than that.

We had a good time at this hotel, which does not excel in room cleanliness but has many strengths: the reception staff is very attentive and helpful, the restaurant has good food, and the Luas red line is a few steps away.