Loughrea Hotel & Spa

Beautiful location and entrance lobby. Staff are friendly and accommodating. Rooms need a major facelift. Very dark and tacky but that could just be individual tastes. But not the cleanest for the reputation. Very limited options of drinks in some of the bars we had to go to other bars within the building to get the drink we wanted (example Prosecco and wine unavailable in small bar at a WEDDING) but it’s a lovely place. Wouldn’t go again unless for a wedding etc.

Be advised the rooftop and tapas menu here closes early. We were told 9pm but when we went up at 8pm on Thursday there was nobody there. Heaters off, no blankets, no staff, no food/drinks. Apparently it had closed at 7pm due to lack of customers. Not the kind of customer service you would expect from a 4 star hotel. We checked in at 7:30pm so it seems the experience you get here depends on the time you arrive? Reception & bar staff themselves appeared confused about opening times for the rooftop which is not a good sign. Rooftop closing times are not published on the website, on pre-arrival emails, or in-house. We were visiting for the rooftop experience alone and, as it was not available, we were greatly disappointed. Management met with us to explain how much time it takes to make tapas to order, that the chef decided to close because he had prepared 3 servings which has gone off etc; none of which a customer needs to know in my opinion. There were a few other minor issues - leaking shower tray, smell of smoke in room & corridor from nearby residents room. We are still awaiting a formal response to our compliant from management despite assurances from deputy manager Stephen that this would happen after check out.

My husband and I attended a wedding at this hotel. The hotel itself is situated in a lovely area; there is a lake and a walking path nearby. We were given a spacious room with a large bed; the mattress was very comfortable—sleeping there was like heaven. The staff were very friendly, and the food was excellent. I highly recommend it.