PARK HOUSE

A wonderful stay. Location in the city centre was perfect. A large comfortable bedroom. Breakfast was excellent with a good range of hot and cold food. No matter how good the facilities, a hotel can sometimes be let down by staff. Here at Park House we found all the staff we encountered to be brilliant. They were that right combination of polite, attentive, helpful and friendly.

One of the worst hotel experiences I have ever had. Currently traveling with a tour I was staying here for one night. I was excited about air conditioning, which is rare in Europe. Upon check-in, my AC was broken. I notified staff before heading to dinner; they set it to 23°C, but when I returned, the room had skyrocketed to 27°C. When I complained again, maintenance claimed I had to keep it at 23°C for it to 'keep up.' I walked the staff member three doors down to my young adult children's room to prove their AC was working perfectly, proving my unit was simply broken.Their only solution was a basic fan. Even with the windows open and the fan running, the room stayed at 26°C (nearly 79°F) all night long. It was one of the most uncomfortable sleeps I’ve ever had in my life. To make matters worse, when I requested a room change, they demanded an additional €45 to upgrade to a king bed. I’m currently in a room with a full bed and a single. In hindsight, I should have just paid the €45 to get some sleep, but it was the principle of the thing. I had already paid for a working room. It was their failure, not mine, and the audacity of management to want to charge me extra because their equipment was broken is ridiculous. They are entirely unaccommodating. Avoid this place if you value comfort and customer service."

This was our first visit to Ireland, which did not start off so well. The airline lost our luggage, and we did not have a lot of confidence our bags would catch up with us. The staff at The Park House were exceptional with their service! Front desk personnel knew of our situation and took a call from the airline when we missed it. When we returned to the hotel, Ohanna went above and beyond to try to assist us. She relayed the details of the call and spent a lot of time trying to get the airline back on the phone so we could update our next hotel information. She also assisted us with getting information for other tourist attractions and even made a phone call to confirm details about availability. In addition to the service, the hotel itself was very nice, and the food in the restaurant was excellent. I would absolutely stay here again - hopefully with all of the bags the next time.