Quality Hotel & Leisure Centre

A hotel well-maintained to handle large numbers, at times sprawling, however the rooms are welcoming, clean and functional, even if not very modern. Excellent sleep quality due to bed, pillow and soundproofing characteristics. Good location.

This was our 3rd time in the hotel and we all loved it. We got interconnected rooms . The rooms are very big with a mini kitchen . Beds and pillows are very comfy. You can’t go wrong with this hotel if you have kids . The kids club and the little playroom where u can leave your child in for a few hours are amazing. Service in the restaurant is pretty good. Staff is very friendly and helpful. We love the live music playing during dinner time . Price of food and drinks are pretty reasonable. Room service is really good . We are definitely coming back in 2027 for another week .

Average experience during our 4-night stay at the Killarney hotel. Being used to 4* hotels in continental Europe, this one is for us a 3 or 3.5* maximum. The hotel is located a bit away from the city center, along the congested national roads leading to Killarney. The building is ugly, but once inside, it is clean and modern. On the other hand, it is quite large, so you walk for miles during the day to make the trips between the different parts of the hotel!! We had a family suite that could accommodate up to 6 people. (There were 4 of us). The room had been redone, so it was quite modern and comfortable. On the other hand, the bathroom was very, very small: Only 1 sink, a mini walk-in shower, and a toilet in the same room, all on top of each other; that doesn't work! (Already for 4 people, it's too tight. I can't imagine for 6!). It's a shame because while the suite is very, or even too, large, the bathroom is too small! Unfortunately, there is no air conditioning in the rooms. Of course, in Ireland, it is not often necessary, but during our stay, the outside temperature exceeded 30 degrees every day, so inside it was quite difficult to sleep given the heat. The food at the strawberry restaurant was not bad. Unfortunately, the side dishes (vegetables and mashed potatoes) are the same every day. Only the meats change from one day to the next if you are on a half-board plan. The breakfast buffet was good and varied. Unfortunately, for a "kids friendly" hotel, there is no hot chocolate!!!!!!!! The price of cocktails at the bar is quite high, and we were surprised by the policy...: if you just come to have a drink, you have to go get it at the bar yourself and serve it at your table.... If, on the other hand, you come to eat and drink, then you can sit down directly and be served.... That is the policy, apparently!!! (We haven't seen that anywhere else in Ireland). The pool area was nice (with a relatively large pool, sauna, steam room, and jacuzzi). However, it is much too hot in there. The times after which children are no longer welcome change from one day to the next, and it is not always easy to keep track. We also received a rather sharp remark from a young employee because our children were still in the pool at 6:31, even though we thought it was allowed until 7:00 (as was the case the day before). The rules regarding the children's playroom are also restrictive. A parent must systematically be present in the room while the child is playing. Even though there are automatically two employees supervising. Since we have to indicate the children's first names on a sheet, why not also indicate the parents' phone number in case of a problem? The staff is present in large numbers. The older staff is generally friendlier, more helpful, and more experienced than the many young ones... That is what we take away from our stay at this hotel. We were generally satisfied, but quite a few small things could be improved to say that we would recommend it with our eyes closed!