Fels point

I am very upset as I write this review My daughter had a very important exam in tralee recently & as we live 4 hours from there I was to drive her down but unfortunately I had to stay in hospital for long mer than expected after surgery and could not bring her She has only recently passed her driving test but made the decision to drive herself and we thought she should go the night before so she wouldn't have the stress of traffic etc on the morning of the exam We choose this hotel as family had stayed there quite a few times in the past and I thought it would have been a good choice but how wrong I was She ordered something to eat on room service and that's where it went wrong she was up all night being sick & needing the toilet It was obviously what she ate in the hotel as she had nothing else that day only a sandwich & snack from home The most upsetting part of all this is the attitude & manners of the "manager" called pat I am floored by his attitude to both myself & my daughter when we brought the matter to his attention My daughter mentioned what happened to a young girl on reception while she was checking out and she was very pleasant about it saying she would get the manager to get in touch My daughter had to call back and when she did get to speak to thais man he fully dismissed what she was saying and made her feel like she was in the wrong for saying what happened to her When I was well enough I called back the hotel myself and got to speak to this man and when I tell you he was so condescending speaking to me like I was after doing something wrong & I could barely get a word in as he continuously spoke over me repeating himself over & over I'm the end I just let it go as it wasn't worth the stress I have never spoken to such a rude overpowering man who is supposed to be a professional Absolutely would not recommend this hotel at all after this experience It really upset us both and caused so much unnecessary stress & upset

The Rose Hotel is a home away from home for us. The staff is second to none, and the property is first class. Dott's Bar is a great spot for a good meal and the perfect pint. Why would you stay anywhere else! A special call out to Ellen Griffin at the Front Desk, she is so helpful, friendly and a gem to work with. Mark and Ken are the description of Class and pure gentlemen, and Mossey is a Rockstar behind the Bar!

Have eaten in The Rose Hotel on many occasions when on holidays in Tralee and always enjoyed it. This time, we were unable to go in to the restaurant so my husband asked would it be possible to get dinner to take away. Staff were very obliging and friendly and the food was magnificent as always. Much appreciated and look forward to coming back soon!