Osprey Hotel and Spa

I am doing the group swimming lessons with Fiona. She is a great teacher, makes you feel safe in the water. Fiona is great at explaining everything both in and out of the pool. Would highly recommend her to anyone considering lessons.

Booked a one night 'Gourmet' dining experience last Sunday for my partners birthday. I booked on the hotels own website & the dinner bed & breakfast was €234, I opted for two upgrades, €20 for an executive room & €20 for a late checkout making it €274. When we arrived at the hotel, the receptionist asked if I wanted late checkout & charged me an additional €20 making the bill €294. I didnt want to make a scene so just let it pass. When I returned home I emailed them to query the extra charge but the duty manager informed me I was wrong as it wasnt possible to book a late checkout in advance (I went back to check & you clearly can) i got nowhere. Then the 'gourmet' dining experience. We reserved a table for 8 p.m, got sat at an unset,dirty table, given two menus, didn't get offered a drink, then the waiter left. We sat there for 25 minutes looking at each other wondering if we were going to be attended to. In the end I had to go to the bar to ask for a couple of drinks at least. The nice young lad came & looked after us & cleaned the table, brought us drinks & took our order. The food was average at best, the Pil Pil prawns starter was swimming in grease & mountains of raw chilli & garlic. The staff were extremely apologetic & we were offered 2 free glasses of wine by way of redeeming the bad service, by then the experience was not good for what was a birthday celebration night. Can't fault the hotel for cleanlines, style , nice room & atmosphere. The breakfast was pretty good & the staff were all friendly, so there are some plusses but overall not the best experience. In my correspondence with the hotel, I got lots of apologies but no offer of renumeration for the overcharged. I wont be returning.

If you need assistance like a wheel chair and also require baby changing this is not the hotel for dining. In order to get from the car park to the Bar and much serves food after 3pm only 1/2 lifts goes to that floor so you would need to roll down steps to dine or go outside and come back in. There are no baby changing or access to female toilets in the bar if you need assistance only gents, the female toilets as told my town staff members are up steps. So again you need to either take two lifts going down to basement and then back up to reception or go outside and re enter the hotel to access facilities