Midlands Park Hotel

Highly recommend the Midlands Park Hotel. From the moment we arrived, we were made feel so welcome by the lovely staff. The food was delicious, the cocktails were fantastic, and the overall atmosphere was warm and relaxing. We were also very grateful for the complimentary room upgrade, which made our stay even more special. Thank you to everyone for such a wonderful experience – we can't wait to return.

REVIEW FOR CARPARK ONLY!!! Recently attended a comedy gig n the hotel. Parked n multi-storey carpark adjacent to hotel (as did loads of people) BRUTAL EXPERIENCE. Had to pay on an app. Everyone had difficulty with getting this to work. The barriers didn’t lift for anyone so we were a solid hour waiting to exit the carpark. Everyone had to ring for assistance once at the barrier. It was a ridiculous stupid experience and barriers should’ve just been left open for the crowds to safely exit!

Stayed in hotel for 2 nights as a stop off spot to go to emerald park.. check in was good and at check staff very good and informative about everything the hotel had to offer. Had a nice big family room room was nice but a few stains in the carpet is a bit off putting, but unless they change the carpet there probably won’t come off. No A/C in rooms but they do offer fans, that is advertised on there web page so it’s not like the hotel hides it but is still a bit annoying. Everything was nice and lovely bar little things that didn’t really make it any worse but are issue came with the service while eating…… First off to there credit the staff and very friendly but I joked with my wife on our second night saying how many times do the staff apologise in a night. But on both nights, service was slow, wife given soup with no spoon, kids pizza was burnt on the bottom which left an awful burnt after taste in mouth, drinks were very slow to get serviced and when it came to paying we had to hunt down the waitress who had pocketed are food voucher so would not be over charged. Second night got steak with no steak knife, ordered drinks with food and had finished our starters before are drinks were brought to table, we were sitting near the bar and I could see are drinks on the counter and I couldn’t count how many times staff doing nothing walked passed them and left them sitting there, I had to basically go up and get them myself… we were waiting a while to have our starters cleared off the table that when they finally got cleared up we were asked if we wanted dessert menus before we when got our mains. Breakfast in are second morning was a bit the same, my family all used the buffet and I had a fry, I sat there with a menu and staff looked at me and walked past over and over and over again, my entire family and managed to finish all there breakfast until one young lad went to walk pass me again and noticed and took my order.. he was the only one who hadn’t walked past me previously so one member of staff I have to credit for doing his job, but other staff clearly noticed and yet walked straight past. My wife regretted not saying anything when we checked out but her attention was on our kids. But for a not a busy weekday stay and staff having time to stand around in 3/4 having a joke, it just wasn’t good enough service.