MARINA

We booked a spa day at the Leonardo Beach Hotel in Tel Aviv expecting a relaxing day and full access to the spa facilities. Unfortunately, once we arrived, we were told that use of the hot tub requires an additional payment — something that was not clearly disclosed when purchasing the voucher. To make matters worse, the dry sauna was closed, and we were told we would need to wait about an hour and a half for it to open. During that time, there was very little to enjoy, which completely defeated the purpose of booking a spa day. This is not what we expected when we purchased a voucher marketed as a full “day-off” spa experience. The lack of transparency and unavailable facilities made the experience frustrating rather than relaxing. I would not return to this spa and do not recommend it.

So many mixed feeling about this hotel. We found it was in a great location and the rooftop was nice but the rest was frustrating. Upon arrival, the check in desk seemed distracted. The member of staff checking us in didn’t seem bothered that we arrived and after we paid just gave us our cards - no mention of where we go or anything about what we can do in the hotel. The room was ok but the room keys didn’t work 50% of the time. We had to try many different techniques. We reported this to reception and the new cards has the same issues (we kept the cards away from mobile phones so that wasn’t the issue - perhaps the door?!). The staff weren’t bothered so we continued to spend some time outside trying to get in. The next day we had our room cleaned and we didn’t get the right towels so we reported this to reception (via room phone). After an hour of waiting, we went to the reception desk and they said it would be sorted so we went out for a walk. When we returned, still no towels (3 hours after we asked for them!) so we went back to reception and we’re told they’d be with us. They arrived about 15 mins later. Shocking service. Upon departure, they took our room cards and no questions about our stay. Then in the taxi on the way home, I get a text asking me how my stay was. Wouldn’t it make more sense to ask at departure?! I think 2/5 based on the staff is a fair review. I would have given it 1/5 but some of the staff seemed nice… I’d say the cleaning room staff seemed lovely and always said hello to us so they made us feel welcomed. We also chatted to the lifeguard and he made some nice local recommendations. The security man at the rooftop (from Ukraine) was so lovely too.

Excellent hotel. Very friendly service and very comfortable rooms. The food was excellent and the manager treated everyone with the utmost respect, (even his own staff). Check in was easy. The rooms themselves were very well furnished, modern in design and clean to a fault. I would recommend this hotel to others.