S. Martin Hotel

We stayed at the Saint Martin in 2024, and had nothing but good things to say about our room, front desk and amenities. This time was a far different story. Our first clue was that the hotel insisted upon us reserving rooms with king and single beds per couple, about 60 euros more per night than rooms with one king bed. Our second clue came about 10 days before we arrived when we received an email demanding that we wire 50% of the estimated room charges, even though we had provided a credit card guarantee. After some back and forth, the hotel relented and agreed in writing to accept our credit card as a guarantee and for payment of all charges. Although we were staying four nights, our room with king and single bed had no dresser or shelves for clothing. It had a large empty closet with nothing but a bar and hangers and a tiny safe lying on the floor. I requested a dresser or shelves the morning after we arrived. My request went unanswered. The room required us to insert a key card to operate the electricity—only one card per room. This meant that the air conditioning was turned off automatically so when we went out touring during during the day or dining at night the room was hot when we returned and took several minutes for the AC to begin cooling. The bathroom was adequate but no Kleenex was supplied. Buffet breakfast was among the skimpiest we have seen anywhere in our years of travel. The staff tried to be helpful when they understood our questions. All in all it is a hotel we will not return to.

Inexperienced staff, EMBARRASSING management, sometimes ARROGANT, incapable of managing a hotel where you pay €170 per night per room. It seems to be managed in an improvised way by some provincial kids, who clearly do not know how to treat guests. - rude breakfast staff, who scolded guests with personal rants - inadequate cleaning, the room was not made up and although it was pointed out to the staff twice, NO ONE tried to resolve it. Their solution was to pretend (although they had shared it in the common staff WhatsApp chat) that nothing had happened, in the hope that there would be no further complaints from us regarding their total failure to perform. - NO communication with the rooftop bar organizers, the ONLY prepared and adequate staff in the facility

I was recommended by friends who were guests two years ago, but something must have changed in the management; it's a shame because the structure and location deserve better, but one does not become a hotelier on a whim!! No comment on the breakfast, it's better.