Park Hotel Elizabeth

I have only a negative impression of this establishment in every way. Reservation made for 2 days: The bank transfer was made with the wrong beneficiary but was successful as the IBAN was correct (confirmed by my bank). The second transfer was made, and I subsequently requested a refund for the first transfer. I was asked to send the 2 receipts, which I did. I was asked for the IBAN for the refund, which I provided. Having waited almost 1 month for the recovery of the transfer, I called the establishment for updates without receiving a satisfactory response, at which point I asked to speak with the administration and was told that there was no possibility of contacting them. At this point, I found a phone number for the administration, I called, and the same unhelpful person always answered. After many phone calls, I was told we need to speak with the director. At this point, I told the guy that I would wait a few days, and if I did not receive a response, I would take other measures. The next day, I received an email with a refund for both wire transfers and the cancellation of the reservation. Reason: customer insistence Almost 1 month for a refund, while only a few hours for 2 wire transfers!!! In this whole story, the reservation for 2 elderly people was canceled 1 day before departure. I certainly will not set foot in that establishment again as a member of the leisure association Onlus. I will invite all my friends not to frequent that hotel.

I am a student who stayed in these hotels for two days and one night. The hotel structure itself is beautiful, but inside the rooms it was a real trauma; the pillow had a fantastic hair on it, the balcony handle came off just by looking at it, and the balcony was all dirty with cigarettes, cans, and other trash. Upon arriving for dinner (the waiters are rude), we immediately noticed that the cutlery was yellow with dirt, while the food was inedible... I haven't even mentioned other incidents that occurred.

We stayed for just one night at the Elizabeth hotel. The structure is very beautiful and well-maintained, but the service was not the best. In the rooms, we found dirty walls, dust under the beds, nightstands, and in the fans. The bathroom tiles were cracked and full of footprints and fingerprints. The bidet creaked at the slightest touch, and the refrigerator air was warm. The television did not work in all the rooms (as reported by others who stayed at the hotel). The food was traumatic as they tended to use their own ingredients too much. For example, the pasta was full of garlic and therefore inedible. The cutlery was yellow and dirty, to say the least unusable. The glasses were dirty and full of stains and limescale as if they had been washed in sauce. In the other rooms, guests complained about finding yellow stains under the sheets and insects (spiders and mosquitoes) in the drawers. Moreover, the handle of all the windows came off at the slightest touch. And the staff was extremely rude, except for the reception.