Alloggiare a Taranto Lamanna

I was a guest of this hotel for three days (STANDARD ROOM without breakfast) and, in my personal experience, it was one of the most disappointing stays ever had. In my opinion, the Welcoming from the director was unfriendly and at times even aggressive. She seemed more interested in showcasing the technological systems of the structure than in demonstrating attention and respect towards guests. During a brief exchange, the director even allowed herself — in a tone that I perceived as mocking — to call myself a “makeshift manager,” just because I said I knew the standard check-in procedures. An inappropriate and disrespectful comment, expressed without any knowledge of my real work or skills. Upon arrival I reported some problems in the room, resolved in a timely manner, but in the following days no cleaning was carried out: no bed makeover, no bathroom sanitation and no change of towels, despite having been left for collection. (obviously room makeover and towel change all written in the purchase contract) I also noticed that the same towels were simply hung up, including those of the bidet. When I reported the situation by message (there were no staff present in the structure), I was answered in an unprofessional and accusatory way, in my opinion. Only later did I learn that there had been an exchange of rooms, but I received no apology for the mishap. The moment my husband and I asked for clean towels, the manager — again according to my perception — reacted disproportionately, arrogantly and aggressively, even going so far as to tell us to leave the hotel. I found this behaviour offensive, inappropriate and contrary to any principle of Welcoming customers. Obviously all documented with whatsapp chats as it is their rule to communicate only with it, even if then mysteriously someone appears. In conclusion, I strongly advise against this property. In my opinion, technology and modernity are worthless if the owner of a hotel does not know the meaning of respect, education and professionalism.

After seeing x a week the offer of this hotel on the internet I call x understand the difference between bed and breakfast given the difference of 250 euros. Strangely after talking.with the reception x understand the difference I connect again on the internet x accept the offer from 500 but strangely after closing the phone call disappears the offer and I find myself only with the 700. Spoke again with the head of the social department and after also telling me to go x via legal xthat I had said to do a negative review on this at 7 pm they send me a quote from 560 via email thanks to telephone arrangements. Since I was at the stadium to see Naples Modena I decide to make the transfer when I return home calmly and as magic even the quote made 4 hours before is already expired. Called back to the hotel they say it's normal. I have toured various hotels and I do not comment on this behavior that these gentlemen had from 4 stars.but I leave to you your evaluations. Never seen such a thing in my life

Before I came to this hotel I had very good contact with the hotel through WhatsApp. Perfect way to do communication. Clear instructions of how to act when arriving to the hotel. Always able to get a hold of staff or owner. Very fast response Very friendly staff and owner always smiling So for me perfect stay and it’s not last time I will visit this hotel. The room and hotel is very clean and nice