Hotel Mediterraneo

I do not understand the bad reviews. We are here now with a group and everyone is happy, both for the central location and not far from the sea, and for the courtesy, food, and cleanliness. However, one must always evaluate quality versus price. Giuseppina Santarelli

I stayed with my family at this four-star hotel in Vieste. From the moment of arrival, it is clear how much the property has remained stuck in the eighties: phones fixed to the walls, doors with classic round handles complete with knobs, retro curtains, and decidedly dated furnishings. It is not a neglected property, but it is certainly in need of a major modernization. The room was not particularly spacious and the mattress proved to be terribly uncomfortable: sagging and with the springs clearly perceptible on the back. The bathroom also needs more care. The towels were stiff, worn by time, and assorted randomly every day, with different models. The air conditioning unit was so noisy that it could not be used during the night. The soundproofing between the rooms was also terrible: one evening I was forced to call the front desk because of a loud noise coming from the room next door. The porter had to knock on the other guests' door to ask them to turn off the bathroom fan, which had been left on. An episode that gives a good idea of the quality of the soundproofing. The minibar was completely empty, without even a complimentary bottle of water. From a property classified as four stars, one would be right to expect something more. The only truly positive aspect of the room was the cleaning service: the rooms appear clean and the staff were always friendly, helpful, and kind. The breakfast also turned out to be very basic, with numerous packaged products and fruit that was not always very fresh. It was not possible to toast or heat up bread and the organization of the dining room seemed rather confused: we often had to go looking for cutlery or ask the staff for it directly. Coffee and cappuccino, which were of very modest quality anyway, were dispensed by automatic machines: a solution accepted in Europe, but in Italy, and especially in a four-star hotel, I believe one can and should offer a better service. The pools and surrounding areas are a saving grace, clean and well-maintained, with new lounge chairs and umbrellas by the pool. Considering the eighties atmosphere, I hoped until the very end that the bill would also be expressed in lire. Unfortunately, that was not the case: the price is perfectly in line with current times, but the property definitely is not.

Very disappointing experience: the 4 stars are absolutely not deserved A property that presents itself as a 4-star hotel, but the services, the level of care, and the comfort offered are clearly below expectations for this category. Disappointing breakfast: The breakfast is completely inadequate for a four-star standard. Very limited selection and an identical menu every single morning. The only fresh fruit available was apples, there were no bowls for cereal, and there was no alternative provided for those with food intolerances. The coffee is dispensed from automatic machines with instant products, and teaspoons were constantly missing from both the tables and the buffet. The icing on the cake: we were even served a dirty knife. Dated room and inattentive service: The room is indeed spacious, but definitely old and outdated, starting with the old-fashioned keys instead of a magnetic card. The spring mattress proved to be extremely uncomfortable. Serious negligence regarding management and cleaning: one time we returned to find the room door open (with the staff even asking us if we had left it open!) and the window wide open, with the result that it was a full 82 degrees inside. The shower door was defective and, despite having requested its repair 3 times, the problem was never resolved. To top it off, the towels provided in the bathroom were stained. Significant interventions would be needed both on the structure and on the attention to the guest. As it stands, it cannot be considered a 4-star hotel.