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Reviews from Guests

4.0/5

tripadvisor

332

Reviews

from real guests

globaltrotterilona

1

/

5

ery disappointing experience. The biggest issue was the condition of the room: shortly after entering, I noticed my eyes were itching and the room felt very stuffy. I later discovered visible mold on the walls. I contacted the property via WhatsApp and requested a room change, but was told they were fully booked. They said I could leave, but refused to refund me for a room with a mold issue. The check-in process was also frustrating. Immediately after booking, I received multiple messages saying I would need to pay an additional fee to check in after 2 PM on a Sunday, which I found completely unreasonable. When I tried to cancel, my messages went unanswered for hours. They eventually allowed me to check in without the fee, but the experience was stressful and poorly handled. I am requesting a refund through Booking.com and do not think guests should be charged for a room with visible mold.

172vm78

5

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5

My sister and I had a lovely stay, everything went perfectly. Vincenzo welcomed us and was a very friendly, professional and attentive host. Our rooms were excellent, very good size, comfortable and clean. The breakfast, though limited was absolutely fine (there were eggs and sausages only on the last day – Saturday). The location is perfect! It doesn’t get much more central than that. And of course, there is the absolutely delightful terrace where we were able to have breakfast in the morning and a drink in the evening.

doublegman73

1

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5

We stayed for three nights. We were family of four members (myself, my siblings and my mum). We booked 2 rooms. They gave us a room in this location and the other room 500 meters far away for this hotel, 10 minutes walk.Old hotel. Check in only within 13:00-20:00, after these hours they charge 15 euros extra for late check in???!!!! The breakfast was terrible, no eggs, no vegetables, and the ones that were there most of them had expired date. (I’ll atach the photos). On the second day we requested the additional towels but they didn’t bring. I wouldn’t suggest to anyone especially to families.