Bed and Breakfast Santa Lucia

I have known the bar restaurant S. Lucia (owned by the two brothers Generoso and Umberto) for about 7 years. I used to contact them when traveling to Salerno for reservations at the Palazzo Luciani managed by them. I have therefore stayed with my small dogs (Pomeranians) several times over the years at Luciani, often dining at the restaurant, including their Mexican one. Once, I also stayed in the rooms located above the restaurant. So, a sporadic but known and habitual customer. It had been quite a while since I last returned, and I was unaware of the changes that had occurred. Let's just say, for simplicity, that the lady who managed the reservations has left - along with her husband - and they now work at another company, leaving the management of reservations to Mr. Amin. I called asking if there was availability at Palazzo Luciani, and I was told no, that it is closed and no longer managed by them. I then proceeded to book a hotel on the main course for the night of arrival on May 19, they had a spot only for 1 night because they were fully booked afterward. In the evening, I went to dinner at the Mexican restaurant, and Mr. Umberto proudly showed me Anema e Core, just completed with the 2 rooms that smelled fresh, with comfortable mattress and pillows (unlike the S. Lucia rooms), and I confirmed for 2 nights. The next day, he informed me that they were overbooked, he had made a mistake, but not to worry as he was thinking of accommodating me in a room above the Santa Lucia restaurant. He picks me up by car and kindly accompanies me to St. Lucia, saying that he had an urgent commitment, and so I find myself in front of Mr. Amin asks me to settle the room in advance for one night and informs me that the check-out time is at 10:30 AM. He does not inform me about the broken window, the doors that do not close, nor about the Salernitana match. A new staff member, Fiore, kindly helps me carry my luggage up the stairs and settles me into my room. I notice that the apartment door is not closed; he informs me that it remains open but that the door at the bottom of the building stays closed, so I should not worry. He suggests that I hurry for dinner because there was the Salernitana match and the restaurant below was full. I prepare quickly and discover on my own that the French door on the small balcony has a broken handle and does not close!!! In practice, the doors and windows are open! The room door has a partially forced lock. So there is no minimum security. I write to Umberto; he says he was not informed about this problem, and I bring it to the attention of the manager. They tell me to close it with a chair because that is the only room available. In summary, I go downstairs and take a plate to my room, kindly accompanied by Antonio, the chef, who sets the chair in front of the French door for me. So there is a match below with related noises; for the little dog, I place a sanitizing mat under the veneered table, as the small balcony was at that point impractical. There remains a cold draft that forces me to look for a wool blanket and try to sleep in my sweatshirt. I stay awake until the end of the match and beyond. The next morning at 8:30, I hear someone trying to enter my room with keys; it was the maids. At 10:00, after partially closing my luggage, I go down for breakfast. The historian Fabio greets me warmly and tells me not to worry, so I would check out around 11:00. I go back upstairs, prepare, and inform the maids of my slight delay, and shortly after, Mr. Amin tries to enter the room (I had the key inserted inside) and shouts at me to leave, saying that check-out was at 10:30, but I still needed to organize my luggage. I also inform him that I have notified about the slight delay; despite everything, I try to remain calm while at that point he threatens to break down the door if at 11:15 (as I had already communicated I would do, had I not left) he does not offer to help me. To my great surprise, instead of apologizing for what happened, once downstairs he yells at me not to return to the establishment, saying that there was a mat with the dog's poop under the table. I ask for the receipt and tell him not to worry, as I certainly would never return to not sleep there again. I have decided not to report it since the owner and the rest of the staff have always been kind. Advice: should you decide to stay here 1. Book through Booking or another platform. 2. Ask for every detail, even information that may be taken for granted, for example, does the window close? 3. It is not pet-friendly as stated. So no to those with a small dog. 4. Equip yourself with earplugs for sleeping. 5. The mattresses and pillows are quite old and stiff, so no to those who suffer from neck pain or back pain. I suggest to the owner to find a more professional person for management if he does not want to have problems; not everyone is as diplomatic as I am. Mini vacation at the top

The room is perfect in size. The nice lady who owns the place lives just downstairs from the B & B. They have an A/C unit. However, the mattress doesn't feel comfortable to me and might need to be replaced. The shower has intermitting hot water. Those were the only down side to the place.

It was our first night in Italy and it was late so we took what we found. The place was not unattractive having been renovated not too long ago, but we were quickly disabused of our positive impression. When we went to bed we discovered that the middle of town gave us the benefit of a noisy pub next door. They finally quieted down somewhere around or after midnight and then really early ( 4:00-5:00 ) we heard lots of noise from the street do our restful night just did not happen, The breakfast was not anything to write home about. All in all a disappointment for all 4 of us.