Apartments Amalfi Design

We booked this apartment for our family of 5 (3 young children), but the address led nowhere. We were told to meet at the Amalfi Hotel, where Mrs. Paola, the property manager, greeted us with hostility. The Amalfi Hotel staff were also rude and dismissive, refusing to help once they heard why we were there. We were denied entry because we had one extra guest (a 6-year-old child). No alternatives were offered. No flexibility. No compassion. We were told to leave and contact Expedia for a refund. After we left, Paola refused the refund, and we lost our money for 4 nights — without ever stepping foot in the apartment. ❗️Read the reviews before booking. There are consistent themes across Expedia, Google, TripAdvisor, and Trustpilot: • Paola is rude and unprofessional • She lies about offering solutions or refunds • She falsifies the story after the fact • She finds technicalities to deny you access and keep your money This feels like a coordinated scam. You pay, you arrive, and she finds a reason to turn you away and then refuses to refund you. Expedia has done nothing to investigate this pattern of behavior or protect its customers. Don’t be the next victim. Avoid this property and warn others.

Great apartment with good air-conditioning, kitchenette, hard/good bed, silence, all needed near. 150m from sea. In centre of everything. Host friendly. All shops, restaurants, services near. No complants!

AVOID booking this location unless you want to have your stay cancelled last minute, possibly even after you have actually arrived at the property. Our stay was booked many months in advance - confirmation number provided, booked through BookingDotCom, and communicating with the property owner. Account used cards that were used for dozens of other stays booked at the same time, but this property owner decided to wrongfully cancel reservation only a few days before the stay, wrongfully claiming multiple times that the payment method failed, even when Booking and the credit card company reaffirmed that there was no issue with any charges, nor any attempted charges on the account. When we attempted to contact the property owner multiple times via phone, we were met with hostility after dozens of calls going straight to a busy line. This is very much a scam, listen to the other reviews as well, you are liable to get stranded at the front door with no way in, in one of Italy's most expensive areas. The property owner seems to be responding to other reviews, trying to claim that there were extenuating circumstances, blaming the renter's card. This is very clearly not the case, and is being used as an excuse for their ruse. I would guess they're cancelling people's stays to rebook them at a higher cost during the peak season, using the excuse of "failed payment" to bypass booking companies host cancellation limits, instead making the customers take the blame. AVOID.