Hotel Park Victoria

Pros: Kind staff, decent food but fish is not their specialty, bathroom with a window, Wi-Fi in the room, nice garden. Cons: far from the center if you are on foot, the road is a steep uphill climb, isolated, and runs along the cemetery. Stained towels, questionable cleaning, shower with a curtain; I will leave the comments about the air conditioner to the photo. Property without an elevator, outdoor pool not heated (in September); we were told it was in August with 104 degrees (?), impossible to use the sun loungers on the lawn infested with flies and hornets. The breakfast, moreover, consists of food left out in the open on the buffet at the mercy of the aforementioned flies.

​Disappointing service, incorrect information, and a total lack of respect. ​Highly negative experience, far from the expectations created by the positive reviews. ​Misleading information and rudeness: Mr. Mino had guaranteed me over the phone a convenient shuttle connection to the thermal baths. On-site, I discovered I had to walk for 300 meters. When I complained, citing mobility issues, the manager responded with extreme rudeness, stating that my physical difficulties were "my problem and not his." An unacceptable attitude. ​Dangerous location: The hotel is listed as being close to the center, but reaching the destination on foot (about 800 meters) is a risky undertaking along a rough road with high-speed vehicle traffic. ​Quality and Dining: Dated rooms (still a plastic curtain in the shower) and mediocre dining. Except for a risotto, I paid extra at a high price for the only decent dish (spaghetti with clams). It is unacceptable to find leftovers from previous dinners at the evening buffet. ​Only the beautiful, well-kept garden is worth saving. I do not recommend this property to those looking for transparency, accessibility, and empathy.

With my family, I stayed the third week of August... I had called in June to book a superior room (recommended by Mimmo at the reception), first for the new bathrooms without a shower curtain, and then for the space, since there were 4 of us adults (two grown children). When we arrived, the room had an old bathroom, a curtain on the shower, a hairdryer with wires sticking out, toilet water that did not work properly, a room that was not very spacious, dated, and dirty... in short, a disaster! Rightfully, I went to complain, and instead of giving me the room as shown in the photograph that I had booked and at a higher cost, I was given a comfort room with a new bathroom (fortunately), but it was small, dated, and when my children got out of bed, they were on ours... a room for two people transformed for four! Logically, I did not want to pay the price of a superior room, but my week was ruined! The pool is green; they say it is because it is natural, but honestly, it is not pleasant; it looks dirty... the kitchen is the saving grace, compliments to the chefs... Ciro is a truly sociable waiter who knows how to do his job well, and Sara at the entrance knows how to explain various info on where to go... as for Mimmo at the reception, honestly, we did not have a good experience... we will certainly not return to this hotel; I feel sorry for the employees who work with passion!