Relais Don Alfonso 1890

This hotel is EXQUISITE. There is no other word I can find to describe it. I have stayed at luxury properties in the US and elsewhere in Europe, and none of them has had the level of service and attention to detail that Don Alfonso has. Every member of the staff seemed to know me and my husband by name at all times. They delivered on every promise and every request. The amenities are comfortable and lovely, and the meals (both the included breakfast and dinner at the flagship restaurant) were excellent. If I were turning to Sorrento, I wouldn’t stay anywhere else.

This is the best hotel I’ve ever stayed at in terms of service. Always available to answer questions and help out. Always with extra touches to show their care. The rooms are beautiful and comfortable. The pool is lovely. The town is small and charming (though you will spend 20 minutes each way to get to sorrento). The restaurant is exceptional. We had a couple difficult days during this portion of our trip, but the care and warmth shown by the staff here absolutely salvaged our vacation. I would recommend this hotel to anyone who wants to be cared for in a beautiful setting.

My wife and I just returned from a three night stay at this wonderful hotel. This is a beautiful boutique hotel with just eight rooms set in a town of 4,000 residents, away from the high activity of nearby areas but close enough to access those by taxi. The garden and pool area are quiet, tranquil and wonderfully manicured. While their we also dined at their Michelin starred restaurant. If you want five star treatment while also feeling like you are visiting family this is the place for you. From the moment we arrived the care and warmth received was remarkable. They truly want you to relax and enjoy your holiday (as an example, after checking us in they suggested we relax by the pool rather than walk the town). Moreover, they want to attend to anything you might need, whether it be a drink, a dinner recommendation or a taxi. The accommodations and grounds are what you would expect from a five star resort: spacious, classy, comfortable, well appointed, and luxurious. There is no detail missed. What far exceeded our expectations was the service received from the employees and family (who spend time living at the property and seem ever present). Every single employee we encountered was a true professional who showed immense pride, enthusiasm and detail in providing hospitality and service. You will see the same faces over you stay and will grow accustomed to their warm greetings, which feel like the greetings of friends. From breakfast to the pool, to lunch and the front desk, you will grow accustomed to their smiling faces and helpful demeanor. As for the front desk, employees like Silvia and Guisy were excellent in every way. And Fortunato, an employee of Don Alfonso of almost 30 years, is the heartbeat of Don Alfonso and a gem in every way. He truly sees to it that every guest has an experience to remember. We dined at Don Alfonso on our last night and enjoyed their tasting menu. The creativity, flavors and presentation were fantastic. The sommelier picked the perfect wines to accompany our meal. The service didn't miss a beat. The meal lasted three hours! And of course, much of the family of Don Alfonso came to the table to make sure everything was to our liking. Our only regret is that we did not stay more than three nights. But, our experience was such that we left talking about when we would be back, which is the best endorsement we could give!