Sea Club Conca Azzurra Resort

We wanted and booked, as advertised through Lastminute.com, Vista Di Capri, a 4 star hotel with breakfast on site at the Sky Bar and a room with a terrace, with access to the pool and beach at the 5 star Maya Beach resort. This is not what we got. My husband has mobility issues and we’d planned to make use of the terrace and the Sky Bar to enjoy the Sorrento coast view. We arrived at Vista, after 9pm, tired and hungry, to find no one there, after calling the hotel number we were told someone would meet us. On arrival the man told us we had to use the WhatsApp number for all communications - this should be provided before arrival. We asked about getting some food as we knew that the Sky Bar was closed it was then that we were told there is NO Sky Bar and there is NO food or drink at the Vista Di Capri. We would have to go to the Maya resort for breakfast and if we wanted a meal. We now know everything is focused on using the facilities at the Maya resort. A free bus shuttle is provided for the 5 minute journey down to Maya. On taking us to our room, good point there were no stairs and the room is a good size, we were presented with a very bare room with no balcony/terrace only a Juliette balcony. The room did not reflect what was on the websites we had looked at. There were no pictures on the walls, only picture hooks, no plants, no tea/coffee cups, no books - nothing to make it feel inviting - or as shown on websites. We made it very clear this was not what we had booked. There are no outside communal areas where you can sit so we had to spend a lot of time in the room, the outside bins were overflowing with rubbish, the ‘lush’ gardens were dangerous with rubbish, remains from a bonfire and holes around the jacuzzi/hot tubs . The wi-fi is unreliable. The only staff on site are the cleaners. The room next door to us, with a balcony, had a bamboo roof for shade was falling down. There is a feeling of neglect everywhere. After 2 nights we were transferred to the Maya resort. This was not without several issues but we’d began to loose the will. Be prepared that Saturday nights are Club night, usually with 2000 youngsters attending, the Saturday we were there was a ‘quiet’ night with ‘only 1000’ attending. After 11am everyday the resort has an Ibiza/Ayia Napa vibe with loud constant base beat until late evening. This is not the relaxing and peaceful break we had expected or wanted. We have emailed , with photos, Lastminute.com and GTO (who owns Vista Di Capri and Maya) but to date have had no reply.

Never ever rated anything before, but this was the worst hotel I’ve EVER stayed in, and I don’t want anyone to spend a penny here. In fact, I wrote this before I even left because it was that bad and we cut the trip one day short to get out of this hotel. We had a 5 day stay on the coast and decided to stay here as a home base. Laziest workers ever. Dirty hotel. Cheap hotel. Bed is basically plywood. Hotel dinner was $200 USD and the worst meal I had over our 13 day trip. We were told to call the front desk if we need anything at all. We called for a taxi the following morning and they said that they’ll give us the number so we can call them. We didn’t get through and asked them to call so we don’t miss our ferry. They said they’ll walk us through it so we can do it, rather than helping as they said they would originally. We messaged them at 3:39 PM requesting to be picked up via the free shuttle at 9:30 PM (they only require a 30 minute advance) , they responded at 8PM saying the shuttle is full and they can’t get us. They told us to get on the 11 PM shuttle. Me and my wife had to spend 50+ USD on a taxi to get back so we weren’t stuck in Sorrento for another hour and a half in the cold and dark. We got back at 9:30 exactly from sorrento and saw the shuttle driver on the phone watching a soccer game in the front parking lot. They told us waters to the room would be included and stocked daily. They were not restocked ever. We called asking for water ( after we got a taxi back when they wanted us to stay out till 11), and once we told them the room number, they laughed and said we can go down there and get it. We called the front desk asking for an iron (because they don’t have one for each room) and they said they can’t have anyone bring it to us until 7AM, it was 5:45 AM… How are you a “4 star resort” and don’t even have irons for people to use.

Absolutely disgusting. Dirty and terrible communication. We booked 4 nights for our honeymoon. It is a 40-50 euro taxi ride from Sorrento main center or a 15 minute bus ride on a winding road that you must walk down with unprotected sidewalk. We were told there would be shuttles however that is only to take you down to the Playa Maya beach club. These are not our complaints about the hotel. Room 419 has a horrible musky stench, almost urine like. Upon inspection, we found out it was due to BLACK MOLD in the vents. We tried airing it out by opening the windows but there are so many mosquitoes, it was not a viable option. The entire room as disgusting, hair found all over the floor, in the shower, and on our bed. There were dirty stained towels placed on our bed. Rocks and dirt all over the floor. Trash and used towels were littered all over the hallways getting to our rooms. We were denied a room change as they said on the phone (due to no one at reception) there were no rooms available. If we wanted to speak to the manager Luigi, he would be there at 7 AM. We toughed it out the first night only to be told by a young blonde lady Luigi isn’t here the next morning when we turned in the keys. She did not apologize, nor help us, stating handling refunds are not her problem and for us to send an email instead. She could not even get a taxi for us, so we went back on the bus with our 2 large suitcases to leave. The hotel still is refusing refunds, despite us checking out early and providing documentation thru email and even a receipt from another hotel we booked instead in Sorrento. They did not even have an apology for us and are now arguing with the travel agency we booked thru, stating there are no records of us leaving early. Do not make the mistake of staying here. Stay in Sorrento instead.