Art Suite Principe Umberto

This is the hotel that is ugly on the outside but the internal facilities comply, whether it is like a boarding house or condominium and is close to the station of Naples point in favor but also very against.. I must say that of the places in Italy is the area that itself I consider dangerous (from there I deduce the comfortable price). Recommended to only sleep and that if you arrive early to rest.. I do not recommend going out at night

Booked the Superior Triple Room after looking at pics as 3 of us were travelling, we specifically wanted a lift as one adult with back problems & one recently had hip operation....the room they gave us was in no way suitable...single bed downstairs was as hard as the floor, the double bed up some awful metal stairs was noisy each time someone moved in bed, the ceiling was too low even for our shorter friend, unable to stand up or get changed at all!! We were promised tea/coffee making facilities, we found one small ramikin dish, one spoon in kitchen area, no kettle to be seen either! No hot water for shower at all...when we complained the manager told us they didn't have room we showed him pics of & offered us a DOUBLE room instead....what use is that for 3 of us? Getting in & out of building is another farce, you all have to leave together as only one set keys which we eventually found in key boxes, this wasn't explained to us at all, also advertised a communal room but no key fit into that door! It's situated in a grim part of Naples with one cafe bar outside, area did not feel safe. All in all, a horrible place that should be reported to trading standards & we will be contacting Booking.Com to sort it out....was so awful we left a day early to go to Rome...do not bother staying here, you will get NOTHING of what you paid for...FALSE ADVERTISING!!!! Find somewhere near Pompei, much nicer!

We planned a trip to Italy from Ukaine, through the site *tickets.ua* booked and paid for accommodation in this hotel. The site indicated the possibility of free cancellation - it suited us, because we were not sure that 100% of the trip will take place. As a result, circumstances changed and we could not be physically present at this hotel - the reservation on the site was not canceled, we contacted the hotel - the administrator refused to return the money, stating that the payment for hotel accommodation is the cost of cancellation (on the site specified free cancellation). We will not contact this hotel anymore.