Duomo Hotel

Upon arrival at the hotel, the receptionist informed us that the hotel couldn't accept credit cards, even though its page on booking.com said it did accept. We didn't have enough cash with us, so we asked if we could pay them later. He said that he wouldn't give us the key unless we paid first, and pointed us to an ATM. The ATM was at a 10 minute walk from the hotel, and when we arrived there it was not functioning, so we had to walk for 1 hour around Naples and try to find a working one. After we got back, they had already booked our room to SOMEONE ELSE, after making us walk to an ATM so we could pay them! According to them, they thought we wouldn't come back, even though we had a reservation and they knew we had gone to the ATM. This was unbeliavable, they were so hungry to make money that they left two people with a reservation on the street with nowhere to go. Also, as if this wasn't unbelievable enough, the receptionist had a beer breath when he first talked to us! Seriously, stay away from this crappy place. There are many hotels in Naples with the same price and better facilities, and with actual professionals in charge of the place.

My friend and I chose this pensione for its superb location on the edge of the centro storico and for its very good room rate. The scruffy courtyard you go through is a bit off-putting, but once you've climbed to the high first floor (no lift), all is OK. The welcome was friendly and efficient; we did have to pay in cash but I had received an email a few days earlier to this effect, so that was not a problem. The spacious room and en suite bath were clean, and cleaned each day of our 3-night stay. Completely fine, without frills, if you want to be close to all the delights of the old city and within walking distance of almost everything else most tourists would want to see.

My wife and I booked this hotel after using the Rough guide book as reference for 4 days from the 30/12/13 to 03/01/14. We provided our credit card details when we booked. THe hotel has no lift even though it is on the first floor. On arrival we were curtly informed that we were to pay in cash for the 4 days in advance when there was no mention in either Rough guide or when booking on line! We only had cash for one night and told them we will return with cash for the other 3 nights. On return we told that the room was only available for one night and no longer available!! The double room was dingy and was glad to left after one night. People with luggage should beware. It was a very unpleasant experience. We were nearly penalised by Hotel.com as no show by the hotel through no fault of our own. Hotel. com apologised when they discovered the error. We have photos that my wife took. The TV was even not working. The toilet flush was not working.