Soggiorno Paradiso

Our holiday in Naples was partly ruined by the unacceptable behavior of this owner. Despite arriving at 14:30 (full check-in time expiring at 19:30), we were denied access by phone on the pretext that it was too late. At our attempt to assert our rights, the host cut off the SMS reports saying we were not welcome, leaving us on the street. We had to make our own arrangements. Luckily we found a professional and serious host who immediately provided us with access codes and an apartment equipped with all amenities. This contrast confirmed that the problem was only the bad faith of this property (behavior already reported by other guests). We have initiated bank refund procedures. Stay away from me!

I put a star on because I can't put 0. THIS PERSON IS AN UNPRESENTABLE (for not putting something stronger) and I capitalize it to give it more emphasis He told us that the check in was from 2pm, when on the web it says from 10am to 7:30pm. When we arrived half an hour later because there was a delay in the flight he told us by phone and in bad ways that he was gone and that until 16:30h or more he would not go. Seeing that we were upset by his incoherence he was angry and told us that he WANTS US AT HOME AND TO FIND OUR OWN LIFE!!! He hung up on us and never took care of us. We put it all in the hands of Booking (she said it was with Hespedia ????) and there she started threatening us for SMS. We kept trying to get the refund, he left us lying around, he kept the money, he treated us badly and he screwed us up the holiday adding another booking, more expense and discomfort. DON'T GO, I don't recommend it at all.

The stay was everything but what we expected. Other than “Heavenly Stay”... it should be called Hell Stay. As soon as we arrived we found dust and hair everywhere, both in the bedroom and in the bathroom. Bath products were already used and not replaced, sheets had hair and even pillows were stained. A very unhygienic situation. Plus, the hair dryer was faulty and not even fixed well to the wall, a stuff that makes you want to use it stop. The breakfast in a nearby bar, was bad, far from what was suggested. In addition, online photos do not reflect reality. The structure is much more neglected than it appears. Even the heaters didn't work well, making everything even more uncomfortable. In conclusion, excessive cost for the poor services offered. Super disappointing experience and not to be repeated. Would not recommend it.