Stelle Hotel

Very disappointing experience for my part Services not consistent with a 4-star rating (In reality a 2-star at most) Positive point; Cleanliness Negative points: Bed bug infestation the first night! Forced to change rooms at 3 o'clock in the morning (fortunately the staff was responsive) Triple room (called a "suite") but the 3rd bed is none other than the uncomfortable sofa.... Not tolerable for a 4-star Breakfast uninteresting and very industrial (even the coffee is not good...) Absence of a rooftop, bar, or other place to relax contrary to what is advertised Close to the train station, but the neighborhood is really not great and particularly dirty

Hotel chosen for its location: you don't even exit the station, just turn left (after the Eccellenze Italiane store) and it's right at the end, convenient for taking the train and the metro (5 stops and you arrive at Via Toledo). We arrived early and the room was reluctantly given to us even though we had called the day before to notify. The first room had a non-functioning air conditioning unit and the shower was leaking, so it was replaced: it was clean, with a safe and a minibar with some drinks, a television, and mini hygiene products, fairly quiet. The breakfast was poor and uninviting: a dry croissant, two cakes, toasted bread with packaged jams, eggs, and ham. (The photo you see of Binario Calmo is a nearby bar with a lot of offerings). An excellent base for a short weekend, so my score is average.

We’ve just returned from our best holiday in years after staying at the Stelle hotel, a great base located near the central bus and rail terminus giving options on exploration of Naples and further afield. The room was comfortably equipped, cleaned daily, including the provision of fresh towels. The breakfast provided was wide ranging and very filling. We’d like to thank Dario, who first greeted us at reception, his desk colleagues, the staff in the breakfast room and all the cleaning staff. Were we to return, we’d happily stay at the Stelle hotel again.