Garden & Villas Resort

At least once in your life you must go to this paradise surrounded by greenery! I spent an enchanted weekend! exceptional, very well-kept property where you feel treated like a king! staff of exquisite kindness, a STUNNING SPA! The restaurant inside the property has excellent cuisine, and I think the breakfast is one of the best I have ever had. for me it is truly the BEST I CAN'T WAIT TO BE ABLE TO RETURN

Fabulous resort! Welcoming and very kind staff ready to satisfy every request. Spotless rooms with every comfort. Beautiful gardens with a magnificent vegetable garden, spectacular pool. On the hill, splendid whirlpool pools where you can spend moments of pleasant relaxation in an oasis of peace. Restaurants that live up to the resort's high standard. Delightful wellness center. Very welcome gifts to say goodbye to us upon departure.

Dear Botania Relais & Spa Team, I had genuinely hoped to write a five-star review after our stay. Your hotel is beautiful. The gardens, the atmosphere, the restaurant, and most importantly the people who work there made our holiday very special. I would especially like to thank Nico and the entire restaurant team for their kindness and professionalism. I would also like to mention the second driver who welcomed us on Ischia—he was courteous, professional, and represented the level of hospitality we expected from Botania. Unfortunately, one experience changed our overall impression. We chose to book our transfer through the hotel, even though our previous hotel’s concierge in Rome could easily have arranged the same journey. We chose Botania because we believed that a transfer organized by a five-star hotel would reflect the same standards of service, professionalism, and, above all, safety. Instead, the driver arrived almost an hour late, spoke to me rudely, refused to help with our luggage, saying, “I’m a driver, Madam, not a porter,” and then drove so aggressively that, for the first time during our entire trip to Italy, we did not feel safe. Later, my daughter told me that she had spent the journey praying that we would arrive safely. After arriving at the hotel, I immediately informed your staff about what had happened. I was told that the driver belonged to an external transportation company and that the management would contact me the following day. No one did. The day before our departure, I raised the matter again myself. However, the conversation with Resident Manager Anna De Siano only took place during our check-out. What disappointed me most was not the driver’s behaviour, but the way the situation was handled afterwards. At no point did I feel that anyone was genuinely interested in understanding what had happened or how it had affected us. The discussion quickly focused on offering a €40 discount on a transfer that had cost approximately €290. For me, this was never about money. I simply hoped for a sincere conversation, an acknowledgement that what happened was unacceptable, and an understanding that when a guest books a service through a five-star hotel, that guest places trust in the hotel itself, regardless of whether the service is provided by an external company. Mistakes can happen anywhere. What defines true hospitality is how those mistakes are handled.