Best Western Premier Hotel Milton

The positive points: Ideal location: The hotel enjoys a superb location, very close to the sea. Impeccable cleanliness: The room was perfectly clean, a true 5/5. First contact: The initial welcome at the entrance was very friendly and warm. Negative points and malfunctions: Staff behavior: As the days went by, the atmosphere deteriorated. Several staff members were rude, ignoring our greetings. Lack of internal communication: There is a blatant difference of opinion among the employees. Services included in writing in our offer were not recognized by everyone, forcing us to negotiate. Unacceptable pressure on the morning of departure: Although check-out was scheduled for 10:30 AM, someone dared to knock on our room door as early as 8:00 AM for no valid reason, while I was in the shower. Despite this unnecessary pressure, we were at the front desk by 9:15 AM. Tax incident at check-out: Instead of getting an explanation for this forced wake-up call at 8:00 AM, the receptionist insisted heavily on making us pay tourist taxes that had already been settled on the first day, claiming it was her colleague's mistake. After verification, she had to admit that she was wrong. This lack of professionalism is unacceptable. Breakfast supervision and management: We paid for 08 nights for 4 people (the 4th person only stayed one night). However, we felt constantly watched and uncomfortable at breakfast, without any freedom. Safety at the Hammam: During our second session (included service), the temperature was so poorly regulated that I came out with my skin totally dried out and cracked, instead of the expected refreshing effect. Disregard for the primary purchaser: I am the one who made the reservation (in my first name and married name) and who paid the full cost of the stay. However, after seeing my husband's European ID at the entrance, the front desk chose to put his name on all the final invoices. It is extremely disrespectful Overall feeling: It is the overall non-verbal climate that remains very negative. We had the clear and unpleasant impression that our family profile (family of color) did not correspond to the expectation raised by the European name on the reservation. This change in attitude, this policing, and this mistrust completely ruined our stay. The setting is magnificent, but inclusivity and respect for the customer are not there.

I would not describe this hotel as value for money. The entire hotel is old and dated and in need of TLC. The pool is tiny with too few loungers, the open drains around the pool attract mosquitoes. The building site next to the pool constantly stirs up dust. You have to pay extra for beach towels and if you want fresh ones you’ll have to pay again and again. The balconies are tiny, can only accommodate 1 chair. The shower cubicles are tiny, you can barely turn around in them and if you drop something you have to open the doors in order to bend down. There is no disabled access, you have to go up a flight of steps to gain access to reception. The lifts are too small to accommodate a wheelchair. Although location was good, there is a bar/club close by which plays loud, pumping music until 4am weekdays and 7am on Saturdays and despite having the doors closed and the shutters down we could still hear the music all night long. Sadly our stay at Hotel Milford Rimini was not the relaxing break we had hoped for.

We had the pleasure of staying at Hotel Milton Rimini and we were extremely satisfied with the experience. From the moment we arrived, we were welcomed with great professionalism, politeness, kindness, and warmth by Mr. Massimiliano, the commercial director of the establishment. They made us feel immediately at ease, dedicating time and attention to show us the rooms that best suited our needs and advising us with great willingness. The welcome we received contributed to making our stay particularly pleasant and relaxing. It is rare to find people so attentive to customers and capable of conveying passion for their work. This establishment is absolutely recommended, both for the quality of service and for the care given to guests. We will definitely return next year and will not fail to suggest this wonderful experience to our friends and acquaintances. Congratulations to all the staff and a special thank you to Massimiliano! 👏😊