Continentale Hotel

Good location, interesting breakfast concept—however, the parking service is a major problem We spent four days at the Hotel Continentale in Trieste for a long weekend. The central location in the middle of the old town is undoubtedly a big plus and ideal for exploring the city on foot. Since there is hardly any parking in the center, we consciously chose the hotel because a valet parking service is offered. However, this exact service was the biggest disappointment of our entire stay. We needed the car twice during our stay. The first time, we had to wait about 35 minutes—longer than expected, but still acceptable. On the day of departure, however, the situation turned into a real nuisance: From the time of the request until our vehicle was handed over, an incredible 2 hours and 15 minutes passed. Since we already had follow-up appointments in Austria, this put us under significant time pressure. It was particularly disappointing that the reception, despite multiple inquiries—not only from us, but also from other waiting guests—could not provide any information as to when the vehicles would arrive. One got the impression that the staff themselves had no information whatsoever. Even when we offered to pick up our car ourselves, no one wanted or was able to tell us where it had even been parked. When the vehicle finally arrived, it was also unceremoniously parked on the sidewalk of a busy street – not a particularly confidence-building approach. The rooms are clean and well-maintained, though rather small. Our room faced the street. In a lively city like Trieste, this unfortunately means that it can get quite loud at night with the window open. A real highlight, however, is the breakfast. Instead of a classic buffet, there is a small, high-quality menu from which freshly prepared dishes can be ordered. We liked this concept extremely well. The quality was outstanding, and reorders were possible at any time without any problems. Overall, the hotel leaves a mixed impression. The excellent location and the very good breakfast clearly speak in favor of the establishment. However, the completely inadequately organized parking service and the sometimes overwhelmed impression at the reception significantly tarnish the overall picture. Given the not exactly inexpensive room rate, we would have expected significantly more here. For us, the experience with the parking service in particular is unfortunately a decisive point that speaks against another stay.

Staff very little understanding and deplorable commercial approach (refusal to refund the room reservation, on a request made 2 weeks before the date, due to a proven and exceptional medical reason). I am sure that the rooms are re-rented and that the establishment takes advantage of this to charge twice.

The hotel has a short-time parking bay just around the corner from the entrance. The check-in staff was friendly and helpful. We had booked an apartment. We understood, that they have several apartments in various buildings. Our apartment was roomy with a safe, kitchenette, table and chairs, washing machine, iron and ironing board. The dark curtains and the air conditioning helped block out the sun and keep the temperature reasonable. The shower looked promising with all of its attachments, but only one attachment was working unfortunately. The breakfast was served in the hotel and included a small buffet of selected items. Hot eggs dishes could be ordered as well. It filled our needs perfectly. The hotel is centrally located and we would return.