Best Suites Navona

I rarely leave negative reviews, but my experience at this property was so unacceptable that I feel obligated to warn other travelers. I specifically booked this hotel because it advertised air conditioning. Unfortunately, I arrived in Rome during an extreme heat wave, making functioning air conditioning an absolute necessity—not a luxury. When I checked in during the afternoon, the room was initially tolerable, although I immediately noticed several cleanliness issues. The bed wasn't even made with a standard top sheet. Instead, there was only a fitted sheet and a duvet. I've traveled extensively around the world, and while I don't typically complain about minor issues like this, it certainly didn't leave a great first impression. The real nightmare began later that evening. After returning from dinner around 11:00 PM, my room had become unbearably hot and stuffy. I tried everything I could to get the air conditioning working. When I couldn't, I contacted the hotel through WhatsApp and spent a considerable amount of time trying to troubleshoot the issue with staff remotely. Eventually, around midnight, a hotel employee came to my room. He attempted to fix the problem himself but was unsuccessful. He explained that the issue wasn't mechanical at all—it was because another guest's remote had somehow switched my room from air conditioning to HEAT. He told me they would not wake the neighboring guest to correct the problem and that nothing could be done until the following morning. In other words, I was expected to spend the entire night in an unbearably hot room during one of the hottest weeks of the year. The only solution they offered was an old fan that barely moved any air and did absolutely nothing to cool the room. It was one of the most miserable nights I have ever spent in a hotel. I barely slept, and it completely impacted my experience in Rome. What made matters even more frustrating was that the hotel employee repeatedly apologized and specifically told me that I would not be charged for that first night because there was nothing they could do to fix the problem. Based on that conversation, I believed the matter had been handled appropriately. Imagine my surprise when I later learned that management completely changed its position. Rather than honoring what their own employee promised, the hotel has denied responsibility and is now offering me only a €10 credit for spending an entire night in an unbearably hot room without functioning air conditioning. A €10 credit is not an acceptable resolution. I paid for a room with air conditioning, and the hotel failed to provide one of its primary advertised amenities during an extreme heat wave. The fact that the issue was finally corrected the following morning does not change the fact that I endured an entire sleepless night in unbearable conditions. In addition to the air conditioning issue, the room itself did not feel particularly clean or well maintained, and the lack of a proper top sheet only added to my discomfort. While those issues alone would not have prompted me to request compensation, combined with the failure of the air conditioning and the hotel's refusal to stand behind its own employee's promise, they contributed to an overall experience that fell far below reasonable expectations. The most disappointing part of this experience has been the hotel's unwillingness to honor the commitment made by the employee who personally came to my room and acknowledged the problem. Instead of standing behind their staff and doing the right thing, management has chosen to deny what occurred and offer only a token €10 credit. If the property chooses to honor the promise that was made to me and refund me for the first night's stay, I would absolutely consider updating or revising this review to reflect that they ultimately took responsibility and made the situation right. However, as things currently stand, I cannot recommend this property. There are far too many excellent hotels in Rome to risk spending your vacation in a room without functioning air conditioning during an extreme heat wave, relying on an ineffective old fan, sleeping without a proper top sheet, and then having management refuse to honor the assurances made to you when the problem occurred.

From the moment we checked in, we felt so welcomed and well looked after here by Jean and his team. The room was spacious and had everything we needed. The cleanliness of this entire place is exceptional - it is very noticeable and it’s spotless no matter where you look. The location is second to none - steps away from the most amazing restaurants and places to explore. Breakfast was delicious and plentiful. We loved sitting on the roof terrace late in the day sipping some local wine - a beautiful and peaceful spot with a great view. We would stay here again for sure if we come back to Rome - highly recommend!!

We had to walk up 52 steps to get to our roof. The terrace is up another staircase. The TV wasn't working and everything was faded glory.