Farnesina

Below is the review I had mentioned in hotels.com for my visit couple of years back. Then I saw response from the hotel management with 3 false clarifications: 1. "I asked for refund or threatened with bad review". Can't believe these guys could go to such extent of lies to save their face. 2. "They gave me 3 new rooms". They showed me one larger room and asked me to pay additional amount. I didn't move there as the AC situation was same. 3. "There is option to manage ac temperature". Who doesn't know this. The ac with minimum temperature setting was blowing just warm air. Stayed beginning of August. AC was blowing warm air. Could not fall asleep till 12 in the night when it gets cooler outside. AC is very basic amenity that any hotel cannot go wrong. Mini fridge was not working. Carpets had dirt ingrained. Wifi disconnects intermittent. Owner did visit. He asked me to move to another room by paying extra amount. Did check that. But AC seems to be too old in all the rooms. He just asked to talk to the booking customer care instead of resolving himself. Did not give me option to move to different hotel by denying refund though he agreed on all the issues. Was mentioned as city view, but the room allocated to me was facing backside houses.

I booked 2 rooms the 13th January 2020. I paid as requested from the property the day of my booking. Few weeks later I received an email from Booking.com telling me my booking was canceled. What? No motivation from them, I tried to call 10000 times no answers, emails no answers. I called Booking.com customer service and apparently they canceled all bookings as they are doing some renovations.... like they didn’t know in January that they were planning to do renovations 2 weeks later??? I don’t believe it. Anyway Booking.com also couldn’t reach them and they had to give me my money back for them. I actually believe that they took bookings during the renovations that they planned and knew to have an income. Maybe they paid the renovations with all the canceled bookings... this hotel is a SPAM DONT BOOK !!

The location is ok, breakfast was decent and the bathroom was clean. Everything else was a disaster. The carpet, chair and headboard were dirty and disgusting. No phone in the room, no lamp. The mini bar was moldy. Go to an airbnb instead.