Hotel Giglio Dell'Opera

I booked this hotel for my aunt and uncle, and this is their review: Excellent location, 2 steps from Termini Station, large and very clean room, excellent and abundant breakfast, all the staff really very kind, friendly and professional.... thank you, see you soon!

The truth is that for the price it is quite good compared to others. For what I came looking for, which was just to sleep... it was perfect, clean and with air conditioning... essential!! Breakfast costs 5 euros and is delicious..

Terrible experience in room 103 – Overpriced and substandard services We stayed in room 103 from Sunday to Thursday, booking directly with the hotel and paying everything upfront. Charging 160€ per night for this level of service is a complete rip-off. It does not meet 3-star hotel standards. Note on cleanliness: To be fair, the room was clean, housekeeping came every day, and used towels were regularly replaced. However, the bed linens were never changed during our entire stay. The main issues (as documented in the attached photos): 1. Fake double bed: We paid for a double bed but received two single beds (separate bases and mattresses) pushed together and poorly tied in the middle with a grey cloth. There was a huge, uncomfortable gap right down the center, making it impossible to sleep well. 2. No Wi-Fi: The internet was completely unusable during our entire stay. It showed "connected, no internet" on our devices. 3. Loud and run-down courtyard: The room faced an abandoned, dirty inner courtyard (see photos). On top of that, there was a constant, loud mechanical noise day and night from the air conditioning units outside. 4. Safety and loitering: Every single evening, the exact same homeless man was sitting right by the hotel's entrance stairs, drinking beer and heavily intoxicated, creating a very unsafe atmosphere. We highly recommend avoiding this hotel. Total lack of respect for paying customers.