Residenza Sistina

It was the worst hospitality experience of my life. What was supposed to be a good holiday, these people completely ruined it. We made the reservation through Booking. We paid the full amount of the stay and only the tourist tax remained pending. We contacted the hostel and informed them that the arrival time would be at 3am due to the flight. Then they asked us to make the payment of the tourist tax. I saw the message about paying this fee a few hours later and the person said that check-in had been refused. Check-in that had already been arranged. To further worsen my experience with this property, I was informed that if I did not arrive between 2pm and 7pm (i.e., outside my flight schedule), the reservation would be cancelled and I would lose 100% of my money. I DO NOT RECOMMEND THESE PEOPLE TO ANYONE.

VERY DIRTY room, dust everywhere, hair all over the room, blankets PULLED into the wardrobe, drawers full of other people's stuff! Impossible to stay overnight. A STABLE IS CLEANER!!! In fact we only booked one night out of three just because it was already late in the evening when we arrived! But the next day we immediately changed accommodation! Terrible experience! Don't EVER go there!!

-we were delayed on our flight. We planned to arrive at the hotel at 23 but was impossible. We called the property they treated us like terrorists. We had to send our faces and passports via whatsap to self check in and pick up the keys of the room in a random spot of the property. The man that contacted us was so mad, asking me what I do for a job trying to self xplain why was impossible to arrive after 00.00 (again, was not our fault). I asked to come over the next day and loose one night but he refused because he doesnt work on saturdays (lol). (actually, he doesnt work at all. Never saw nobody of the staff in 3 days). I had to pay in advance from the airport via a random website (not paypal) in order to avoid sleep in the street and get the room. 2.-When we arrived, all was a madness. NO CLEANING at ALL from the last(S????) guests. A lot of dirt everywhere. No clean towels, no clean sheets, bathroom with almost a colony of new life spawning in the shower (see pictures). DUST everywhere from decades of not cleaning. Rubbish FULL from other guests. Smell of humidity and caca from all the room. I had to buy myself TOWELS, WC PAPER and SHAMPOO. Nothing there. Nobody to ask for this things. NOBODY in 3 days! i paid 260 euros and the only good thing was to be under a roof while it was raining because all the other things were terrible. Not talking about the noise, because we couldnt sleep neither. horrible.