SMART HOLIDAYS ROMA B&B

I had reserved a stay at the hotel online, but suddenly got very aggressive messages from the hotel staff. The hotel required a lot of confirmations for completely irrelevant information and barely...

Required the entire payment in cash despite our buying our stay through an online site (booking.com). Poor customer service. Poor communication. Only a good location if you’re willing to travel 1...

On arrival the owner/host told us we needed to pay ‘city tax’ on top of the tax and charges explained on hostel world. This was an extra €10 each for 2 nights. On hostel world it clearly states that...