The Britannia Hotel

Hotel Britannia completely turned my trip around. It was exactly what I needed after a stressful start in Rome. As a solo traveler visiting Rome for the first time, I was looking for a hotel where I could feel safe, welcomed, and comfortable, and Hotel Britannia exceeded every expectation. From the moment I arrived, the staff was warm, professional, and genuinely kind. After a stressful experience elsewhere, their hospitality immediately put me at ease. The check-in process was smooth, and it was such a relief to have a knowledgeable front desk available to answer questions and offer assistance. The hotel itself was clean, comfortable, and well maintained. My room was exactly what I needed after long days of exploring the city. Air conditioning (which was greatly appreciated during the summer heat) and a comfy bed to get a great night’s sleep. The location was another highlight. I found it easy to reach many of Rome’s major attractions, and there were plenty of restaurants and transportation options nearby. It was the perfect home base for exploring the city. What stood out most, though, was how the staff made me feel. Traveling alone internationally can be intimidating, but they created an environment where I felt welcomed and cared for. If you’re visiting Rome, especially as a solo traveler, I would absolutely recommend Hotel Britannia. I wouldn’t hesitate to stay here again on my next trip.

Overall good stay at the hotel, room was very clean, comfortable bed and they had a crib set up for our 1 year old and the staff was incredibly kind. The hotel is just very outdated and power went out while we were there.

One big disapointment is how I would rate this hotel. Before getting into all of what went wrong, I have to say that the people at the front desk could not be nicer. This hotel represents itself as a four star hotel. It is far from being one. The walls, carpents, and many parts of the hotels are run-down and in a need for an extensive renovation. I walked in and asked to stay for three nights. But on the first day, when arriving to my room at 14:30, after a long working day in the hottest time in Rome, I found that my room was not cleaned. I was told that it is until 15:00 that they are obligated to clean. I have never heard of such a thing. After two nights, I left and rather than charging me for two nights, they changed me for three after I left. When I requested refund, the manager refused to give the refund. Going through my credit card, refund was applied, but the entire experience was unpleasant.