Margherita

I rarely leave hotel reviews, but the service at this hotel was so wonderful that I wanted to make sure I let everyone know. It’s a perfect place to stay when visiting Cinque Terre. The rooms are simple but well equipped, cool and comfortable. The breakfast buffet in the morning is plentiful, fresh and tasty. The location is very convenient, in the old town and close to everything. It was a great base from which to enjoy a couple of beach days and a couple of touring days, being a short walk from both the pier and the train station. We look forward to going back.

The location is central, the room and the property are clean and beautiful, but a special mention goes to Lorenza and Roberto. Lorenza for her availability to accommodate all our needs, including storing our luggage before check-in and after check-out and the possibility of using the bathroom in the lobby to change. Roberto made our experience unforgettable because of his kindness and the care with which he managed to get vegan breakfasts for us, complete with croissants, soy yogurt, and oat milk cappuccino. Liguria is not vegan-friendly at all, so finding a breakfast like this was truly an added value; it made us feel at home. Highly recommended!

We stayed at Hotel Margarita in Monterosso for three nights and, unfortunately, it was one of the most disappointing hotel experiences we’ve had. Our room was a disabled-access room with virtually no natural daylight a small window on to an alley with bars at the window, making it feel dark, brown and very gloomy. Except all night when a light was shining in from outside and the curtains did not cover the window fully. The shower flooded the bathroom floor every time it was used, which was both inconvenient and unpleasant.The toilet being for disability access was so high my feet couldn’t reach the floor. It was an economy room meant for my kids but still at £550 would have expected better. When I hung my towel on the hook in the room it fell out the wall and landed on my foot. It was fixed promptly. We were travelling as a family and had specifically requested rooms together when making the booking. We were never informed before our arrival that this would not be possible with the room configuration so it was very disappointing to discover we had been allocated rooms separately and 2 floors away. What made the experience even worse was the way our concerns were handled. The manager was rude and unhelpful, and only spoke to me over the phone rather than in person. It was clear they did not have the full details of my booking before discussing the situation. Some members of staff were also sarcastic when we raised our concerns, which left us feeling that our feedback was not being taken seriously. The hotel’s location is good, but unfortunately that was not enough to make up for the poor room, the lack of communication before our stay, and the disappointing customer service. Based on our experience, I would not choose to stay here again.