Imperiale Palace Hotel

4.0 / 5

•

Via Pagani 19, Santa Margherita Ligure, Genoa, Italy, 16038

Reviews from Guests

4.0/5

553

Reviews

from real guests

Yousef2932

Very disappointing experience. The hotel did not have any international power adapters available, making it impossible to charge my phone, smartwatch, headphones, or use my personal hairdryer. The staff showed little interest in helping and simply said they had no adapters in stock without offering any alternative solution. Considering the high room rates, I expected much better service. The overall customer service was poor and did not justify the price. I would not recommend this hotel, as there are neighboring hotels that offer better value and a far superior guest experience.

emily_monaco_ofc

Overall a very nice experience. All the local Italian staff were friendly and helpful as you would expect. However, the international staff at the front desk were unfriendly and not very helpful at all. No valet waiting to take our car when we arrived. The breakfast was basic buffet only and missing basic items like greek yoghurt, berries, french toast/pancakes etc The dinner however was a delight and would definitely return for the food and the view. The beach was great, although cold water in June. The grounds perfectly kept and beautiful. We found the lunch menu limited, but good quality food. The other guests were mostly quiet and respectful. Our room was beautiful if you like the old style Italian decor. But the bed was hard for us albeit very big. All round it was a great stay and we would return.

853wojciechs

The most horrible experience possible. The staff is truly incompetent and unhelpful. We will leave one day early regardless payment upfront that we were charged.

Facilities Details

Free Parking

Beachfront

Air Conditioning

Free Wifi

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Laundry

Meeting stationery

Diving

Garden

Bicycle Rental

Newspapers

Ticket Service

Proposal spot

Towels

Tours

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Snack Bar

Elevator

Terrace

Concierge Service

Massage

Restaurant

Room Service

Safe

Dry Cleaning

Valet Parking

Non-smoking Rooms

Golf Course (within 2 miles)

Car power charging station

Hiking

Private Beach Area

Hair/Beauty Salon

Yoga room

Outdoor Pool (seasonal)

Free Parking

Beachfront

Air Conditioning

Free Wifi

Spa

Fitness Center

Bar

Meeting/Banquet Facilities

Heating

Laundry

Meeting stationery

Diving

Garden

Bicycle Rental

Newspapers

Ticket Service

Proposal spot

Towels

Tours

Baggage Storage

Business Center

24-Hour Front Desk

Smoke-free property

Snack Bar

Elevator

Terrace

Concierge Service

10 Available Room Types

Junior Suite with Sea View and Balcony

Air Conditioning

Balcony/Terrace

Bathrobes

Bathtub

Bidet

Desk

Heating

Minibar

Private bathroom

Shower

Slippers

Sofa

Toilet

Towels

View

Junior Suite, Balcony, Sea View

Heating

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Bathtub or Shower

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Balcony/Terrace

Towels

Interconnecting Room(s) Available

Toiletries

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Clothes Rack

Free bottled water

Room service [24-hour]

Executive Suite

Heating

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Bathtub or Shower

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Interconnecting Room(s) Available

Toiletries

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Clothes Rack

Sitting Area

Free bottled water

Room service [24-hour]

Air Conditioning

Bathtub

Shower

Sofa

Toilet

Double Room, Sea View

Heating

Non-smoking

Carpeted

Sleep comfort items

Laptop workspace

Minibar

Wardrobe/Closet

Bathtub or Shower

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Interconnecting Room(s) Available

Toiletries

Slippers

Separate shower/bathtub

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Clothes Rack

Free bottled water

Room service [24-hour]

Junior Suite with Sea View

Air Conditioning

Bathrobes

Bathtub

Bidet

Desk

Heating

Minibar

Private bathroom

Shower

Slippers

Sofa

Toilet

Towels

View

Facilities Details

Pool and Spa

Fitness Center

Massage

Beachfront

Private Beach Area

Spa

Outdoor Pool (seasonal)

Parking and Transportation

Bicycle Rental

Free Parking

Valet Parking

Food & Drink

Snack Bar

Restaurant

Room Service

Bar

Front Desk Services

Newspapers

Ticket Service

Baggage Storage

24-Hour Front Desk

Concierge Service

Safe

Activities

Diving

Golf Course (within 2 miles)

Hiking

Entertainment and Family Services

Meeting stationery

Smoke-free property

Business Facilities

Business Center

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Common Areas

Terrace

Cleaning Services

Laundry

Dry Cleaning

Internet Access in public areas

Free Wifi

Miscellaneous

Garden

Proposal spot

Towels

Tours

Elevator

Non-smoking Rooms

Heating

Car power charging station

Yoga room

Air Conditioning