Aregai Marina

Very disappointing – Does not deserve its stars. We will not return to this establishment. While the general cleanliness and direct access to the beach are positive points, the rest of the stay was not up to par at all. The residence is aging and deserves a major refresh as well as a serious renovation. In the evening, the atmosphere is particularly gloomy and the place is a bit deserted. Breakfast turned out to be very modest and of little interest. The darkest point remains the customer service, which we found simply ridiculous. For an establishment of this standing, the lack of consideration is unacceptable. Avoid.

I must specify that every year I spend at least 15 days at this facility and I must say that it has improved a lot. A very painful flaw, for which from this year I will make sure to choose another location, is the fact of arriving at the hotel and being told at breakfast time that dogs cannot have breakfast inside the facility... my dog, after I pay more than for a small child and who is 14 years old, do I have to leave him outside in the heat while we have breakfast??? At the risk and danger that something might happen to him??? Then I repeat, if dogs are allowed, they are allowed inside, not outside the facility... or otherwise it should be pointed out at the time of booking, not when you have already arrived and have already paid for the stay. I repeat again, I have been coming to the same place for 10 years and the dog has always been with me.

Appalling Customer Service and Broken Promises – Not 4-Star Quality **Terrible service, unhelpful staff, and complete lack of internal communication.** We booked a Saturday night stay at Aregai Residence Hotel and decided overnight to extend our stay for another night. The night receptionist explicitly assured us that the new room was available and that we could transition directly into it without waiting for the standard 4:00 PM check-in time. Trusting their word, we checked out of our first room at 11:00 AM. We have now been waiting for over three hours in 32°C heat. The main reason we extended our stay was to keep our dog in a cool, fresh environment. Instead, because of this hotel's incompetence, our dog has been suffering in the stifling heat at the beach for hours. As returning guests who were simply doing a room change, we were given absolutely zero priority. I fully understand that rooms need to be cleaned and that standard check-in is at 4:00 PM, but when a hotel representative makes a promise, it should be honored—or at the very least, prioritized. The customer service from Valeria at the front desk was absolutely awful. She was incredibly rude, completely unaccommodating, and spoke to us with a hostile tone that you would never expect from a 4-star establishment. When we brought up what the night receptionist told us, her response was, *"It depends on who was on reception at the time."* This is completely unacceptable. In a 4-star hotel, staff should be aligned, aware of policies, and accountable for what their colleagues promise guests. To make matters worse, the lack of service extends to the beach kiosk. While the beach itself is lovely, the kiosk staff desperately need customer service training. The cocktails are highly overpriced for being nothing special, and they were missing ingredients for several drinks as well as many of the advertised ice creams. This experience has been incredibly disappointing. We paid for a 4-star experience but were treated with disrespect and poor organization. I will not tolerate being spoken to or treated this way, and we will not be returning. Shame really as the beach was lovely