Mercure Milano Agrate Brianza

4.0 / 5

•

2 Via Cardano, Agrate Brianza MB Italy 20864

Reviews from Guests

4.0/5

1,273

Reviews

from real guests

N9208LPdiegoo

Very good, the staff is very attentive. And the restaurant on the 1st floor is also very good. Congratulations to the team

Maxo-1987

This was our third stay at this hotel, which makes this review particularly disappointing to write. Unfortunately, our recent experience was far below the standards we had come to expect. The room was in a very poor condition regarding cleanliness, dead insects, a significant amount of dust throughout the room. As someone who suffers from dust allergies, this triggered a flare-up and forced me to take medication during my stay. An even bigger issue was the large number of mosquitoes in the room. It genuinely felt as though we had checked in to participate in a “kill all the mosquitoes” challenge rather than enjoy a comfortable night’s stay. My children have severe reactions to mosquito bites, and they ended up covered in bites, which caused considerable discomfort and concern. We arrived late at night, and since the children had already fallen asleep, changing rooms was simply not a realistic option. What disappointed me the most was the way the situation was handled afterward. When I raised these concerns with the front desk and discussed compensation, I was offered 1,000 loyalty points, equivalent to approximately €20. Considering the circumstances, this response felt both inadequate and unprofessional. As an All Accor Diamond member and a returning guest who has chosen this hotel on multiple occasions, I expected a significantly higher standard of service and a more appropriate response to the issues encountered during this stay. Unfortunately, neither the condition of the room nor the handling of the complaint reflected the level of hospitality one would expect from the brand. Having stayed at this hotel three times, I expected a much higher level of cleanliness, comfort, and customer care. Sadly, this stay did not meet even basic expectations and has significantly affected our confidence in returning in the future.

GGLLGG

Beautiful, modern rooms, and I greatly appreciated the free upgrade to an executive room. The staff is super friendly and helpful, and the breakfast is rich and extensive. The underground garage is also very convenient, though it is paid. One small suggestion for absolute comfort: it would be optimal to find the courtesy sets (like the vanity set) already available by default in the room, without having to request them. Absolutely recommended establishment!

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Water Park

Family/child friendly

Family Rooms

Playground

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Room sanitization opt-out available

24-Hour Front Desk

Currency Exchange

Security [24-hour]

Cashless payment service

Restaurant

German Spoken

Estonian Spoken

Dutch Spoken

Contactless check-in/out

Wi-Fi for special events

Hungarian Spoken

Arabic Spoken

Hair/Beauty Salon

Car park [on-site]

Professional-grade sanitizing services

Fruits/snacks

Sanitized kitchen and tableware items

Rooms sanitized between stays

Physical distancing of at least 1 meter

Portuguese Spoken

Game Room

Allergy-free rooms

Hand sanitizer

Library

Garden

Greek Spoken

Protective screens in common areas

Car park [nearby]

Terrace

Guest rooms seal after sanitization

Slovak Spoken

Spanish Spoken

Heating in public area

Staff trained in safety protocol

Danish Spoken

Facilities for Disabled Guests

Czech Spoken

Azerbaijani Spoken

Hypoallergenic room available

Shoeshine

Italian Spoken

Room service [24-hour]

Smoke-free property

Lockers

Hotel chain

Latvian Spoken

Catalan Spoken

Wi-Fi in public areas

Alternative meal arrangement

Russian Spoken

Meeting stationery

Kids cutlery

Free face masks

Daily Housekeeping

Malay Spoken

Shared Lounge/TV Area

Projector/LED display

Khmer Spoken

French Spoken

Body thermometer

Nightclub/DJ

Slovenian Spoken

Elevator

Indonesian Spoken

Shared stationery removed

Hebrew Spoken

Golf Course (within 2 miles)

Ironing Service

Laundry

Hot water linen and laundry washing

Shops (on site)

Non-smoking Rooms

Korean Spoken

Icelandic Spoken

Safe dining setup

Special Diet Meals (upon request)

Dry Cleaning

Computer station

Soundproof Rooms

Car park [free of charge]

First aid kit

Postal service

Temperature check for guests and staff

Casino

Snack Bar

Wired Internet

Breakfast in the Room

Daily disinfection in all rooms

Lao Spoken

Doctor/nurse on call

Invoice provided

VIP Room Facilities

Car park [charges apply]

English Spoken

Anti-viral cleaning products

Daily disinfection in common areas

Filming locations

Air conditioning in public area

Karaoke

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Pets allowed

Kids club

Water Park

Family/child friendly

Family Rooms

Playground

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Room sanitization opt-out available

24-Hour Front Desk

Currency Exchange

Security [24-hour]

Cashless payment service

Restaurant

German Spoken

Estonian Spoken

Dutch Spoken

Contactless check-in/out

Wi-Fi for special events

10 Available Room Types

Standard Room, 1 Double Bed, Accessible (Reduced Mobility)

Standard Room, 1 Double Bed, Accessible (Reduced Mobility)

18 Square Meter

Close-caption TV

Entire unit wheelchair accessible

Hair dryer

Private bathroom

Shower

Towels

Cable Channels

Telephone

Free Wifi

Air Conditioning

Soundproof

Tea/Coffee Maker

Free bottled water

Daily housekeeping

Desk

Sofa

Wardrobe/Closet

Ironing Facilities

Safe

Non-smoking

Heating

Sleep comfort items

Laptop workspace

Bidet

Bathroom phone

Free Toiletries

Cleaning Products

Toiletries

Extra Long Beds (> 6.5 ft)

Iron

Clothes Rack

Room service [24-hour]

Daily newspaper

Superior Room, 1 Double Bed with Sofa bed

Superior Room, 1 Double Bed with Sofa bed

Heating

Non-smoking

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Bidet

Telephone

Desk

Bathroom phone

Free Toiletries

Cleaning Products

Shower

Toiletries

Private bathroom

Hair dryer

Extra Long Beds (> 6.5 ft)

Iron

Clothes Rack

Fold-up bed

Room service [24-hour]

Free bottled water

Daily newspaper

Premier Double Room, 1 Double Bed

Heating

Non-smoking

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Bathroom phone

Free Toiletries

Cleaning Products

Shower

Toiletries

Private bathroom

High floor

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Executive Room, 1 King Bed with Sofa bed

Executive Room, 1 King Bed with Sofa bed

Heating

Non-smoking

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Bidet

Telephone

Desk

Bathroom phone

Free Toiletries

Cleaning Products

Shower

Toiletries

Private bathroom

Hair dryer

Extra Long Beds (> 6.5 ft)

Iron

Clothes Rack

Fold-up bed

Room service [24-hour]

Free bottled water

Daily newspaper

Standard Twin Room

Heating

Non-smoking

Sleep comfort items

Close-caption TV

Soundproof

Laptop workspace

Air Conditioning

Wardrobe/Closet

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Towels

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Bathroom phone

Free Toiletries

Cleaning Products

Shower

Toiletries

Private bathroom

Hair dryer

Iron

Clothes Rack

Room service [24-hour]

Free bottled water

Daily newspaper

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Restaurant

Fruits/snacks

Breakfast service

Room service [24-hour]

Alternative meal arrangement

Buffet-Style Restaurant

Bar

Special Diet Meals (upon request)

Snack Bar

Breakfast in the Room

Front Desk Services

24-Hour Front Desk

Currency Exchange

Lockers

Activities

Water Park

Golf Course (within 2 miles)

Entertainment and Family Services

Contactless check-in/out

Wi-Fi for special events

Heating in public area

Smoke-free property

Meeting stationery

Kids cutlery

Kids club

Projector/LED display

Nightclub/DJ

Family/child friendly

Postal service

Casino

Invoice provided

Playground

Air conditioning in public area

Karaoke

Business Facilities

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Shops (on site)

Common Areas

Game Room

Library

Terrace

Shared Lounge/TV Area

Cleaning Services

Room sanitization opt-out available

Cashless payment service

Professional-grade sanitizing services

Sanitized kitchen and tableware items

Rooms sanitized between stays

Physical distancing of at least 1 meter

Hand sanitizer

Protective screens in common areas

Guest rooms seal after sanitization

Staff trained in safety protocol

Shoeshine

Free face masks

Daily Housekeeping

Body thermometer

Shared stationery removed

Ironing Service

Laundry

Hot water linen and laundry washing

Safe dining setup

Dry Cleaning

First aid kit

Temperature check for guests and staff

Daily disinfection in all rooms

Doctor/nurse on call

Anti-viral cleaning products

Daily disinfection in common areas

Languages Spoken

German Spoken

Estonian Spoken

Dutch Spoken

Hungarian Spoken

Arabic Spoken

Portuguese Spoken

Greek Spoken

Slovak Spoken

Spanish Spoken

Danish Spoken

Czech Spoken

Azerbaijani Spoken

Italian Spoken

Latvian Spoken

Catalan Spoken

Russian Spoken

Malay Spoken

Khmer Spoken

French Spoken

Slovenian Spoken

Indonesian Spoken

Hebrew Spoken

Korean Spoken

Icelandic Spoken

Lao Spoken

English Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Wired Internet

Miscellaneous

Security [24-hour]

Designated Smoking Area

Car park [on-site]

Allergy-free rooms

Garden

Car park [nearby]

Pets allowed

Facilities for Disabled Guests

Hypoallergenic room available

Hotel chain

Family Rooms

Elevator

Non-smoking Rooms

Computer station

Soundproof Rooms

Car park [free of charge]

Check-in [24-hour]

VIP Room Facilities

Car park [charges apply]

Filming locations