Hotel Marlene

We booked a room for 1 night for 4 people. When we arrived nobody knew about our reservation ( there were the owner Marlene and some old man present ) and made no effort helping us at first. Marlene was unfriendly and none of the people there spoke english. Since none of us speaks italian fluently they had someone from the other hotels in the house translate. At first we were told there were no rooms available but after approximately an hour of discussion they agreed to fix us a room for 4. We left our luggage there to explore the city of Milan until they had our room ready. We came back at night, as agreed on by Marlene, to find an old lady at the front desk who did not understand a word of english. She wasn't informed about our agreement of the afternoon and had no idea what we wanted. Luckily we found someone to translate but she still had no idea who we were and where our luggage went. She then went though all of the rooms ( yes - also the ones occupied without knocking ) to find our luggage in one room for 4. At the same time a polish couple arrived who apparantly had the same problem with their reservation. Since it was already 1am and there were no rooms available we offered them to stay with us. 6 people in a 4 bed room. The room was disgusting. The sheets weren't clean, the beds felt like they'd break any minute, we did not get any sleep at all. In the morning we woke up very early to check out as soon as possible but there was still only the old lady. Marlene would come back at 10.30 am we were told so we had to wait until then. There was breakfast offered but we decided to get breakfast some place else because it looked very gross. When we came back Marlene offered that we did not have to pay for the night so all we ended up paying was the arrangement fee in advance. Before our trip we received 2 emails asking us to pay for our stay in advance which seemed very untrustworthy so we did transfer any money in advance. The polish couple on the other hand did but since their registration did not work either they have no idea where the money went. All in all we were very happy to have stayed in Milan for 2 Euros but next time i'm there i will definitely not be staying there. They have a husky dog which is inside all day lying on the floor which everybody knows is not adequate animal housing. If you decide to stay in this place make sure you don't follow the instructions in the e-mail sent to you and maybe check if you're registration has worked.

I booked accommodation in this hotel for my friends. The hotel asked me to pay 1.200 EUR in advance which I did. They have canceled my accommodation and never paid the money back (it´s more than one year after). There is a woman Marlene Torres which only promises to send te money but never do it. The hotel is going to bankrupt.

An average experience at a good price. Rooms were being renovated (oct. 2012) and needed some details ... but were spacius. Beds were hard ... but i prefer them this way. Breakfast were simple - but included. Hotel owner is a good spirited cuban woman who speaks spanish and italian - but not so good english. Anyways she is helpfull. You can shop at the nearby Billa supermarket and take the bus no 54 directly to the city center ... if you do not want to walk and experience the Milan life. Dont miss the thursday marked at Corso Concordia/Corso Indipendenza/Via Pietro Calvi sidestreets.