Prestige

Obsolete and very dirty room, full of dust, not to mention the cleanliness of the bathroom, shower doors completely broken, impossible to close, rusty shower tray full of limescale and footprints... so I think not even a sponge was used between check-ins, the sink was completely dirty along with the bidet, really poor cleanliness. Terrible air conditioning; initially, it was off and locked, after explicitly asking the reception if it was possible to turn it on, they activated it at 22 degrees with no possibility to raise or turn it off, which led to sleeping in the cold. Very uncomfortable beds; having booked a triple, there was no space between one bed and another. The breakfast room was also dirty, with stained cutlery, and the breakfast needs improvement. Additionally, the private parking was occupied by another car. In short, it was an experience to forget, absolutely not up to the standard of a 4-star hotel.

Great service, very friendly and professional, the staff at breakfast fantastic, really congratulations. A pleasure to stay

We stayed for one night at this property and were pleasantly surprised compared to what had been anticipated by some reviews we had read. In our experience they are undeserved. The receptivity is 24h, in fact we checked in at about 7 pm when we returned from a day at acquaworld. The room very large and equipped with all the necessities. Impeccable cleanliness and hygiene. The huge bathroom with walk-in shower equipped with drying space and safety seat. Additional equipment of pillows and blankets. TV with smart functions, my son did not miss a ride on YouTube. Free Wifi. We did not take advantage of the catering, which is present, just for the fact that we like to wander around restaurants when we are out of town. The check out is ample (until 12) but we left at 9 am to not miss another day at the water park. Overall, although the furnishings of the rooms are a bit retro, their seal is excellent. The structure of the complex is very beautiful and well articulated, the services are equally accessible from each room. The security systems are well-kept and efficient, something that no one ever notices and that in our opinion matters more than anything. It's no use horrifying yourself with a little dust in a corner when you're in danger of dying at the first fire outbreak. In sum, it seems to us that this accommodation is respectable and the staff who run it do a great job. The rates are absolutely deserved. We will be back.