Dear Team,
In regards to our recent stay at Ramada Wyndham Milan, we would like to mention that the hotel rooms were very spacious, and the front desk reception team was extremely good, polite, and helpful throughout our stay.
The hotel’s location is also very convenient, being just 10 minutes away from the Turro metro station.
However, we were extremely disappointed with the behavior of the restaurant brasserie manager, Mr. Antonio. His attitude was rude and highly unprofessional. Because of such behavior, the reputation of Ramada Wyndham Milan is negatively affected.
Hospitality staff should be properly trained on how to communicate and behave with hotel guests. As travellers staying for four nights and booking three rooms, this was certainly not the level of service we expected from the team.
We kindly request you to look into this matter seriously and advise Mr. Antonio to behave more politely and professionally with guests staying at your hotel.
Apart from this unfortunate experience, the rest of our stay was very pleasant, and we truly enjoyed our time in Milan.
Regards,
Tejas Vora
