Grand Di Como

Sheraton Lake Como was a surprisingly great experience. The hotel itself has a classy vintage touch and high level of standard. As a Marriott Platinum we where greated at check in with a drink witch was a nice gesture. The breakfast was among the best I had adding to the feeling was the classy atmosphere in the breakfast restaurant. Pool are was great with plenty of attentive staff. Spa was a great surprise experience where I had no expectations. Easy boat ride 5 min walk away from hotel to city of Como. Overall experience, above and beyond! Could recommend this to everyone traveling to Como to elevate the visit to Como further.

As a Lifetime Titanium Elite member, I choose Marriott properties because of the loyalty benefits and consistent service standards I have experienced over the years. Unfortunately, my stay at the Sheraton Lake Como was one of the most disappointing hotel experiences I have had. Despite paying approximately €890 per night, my wife and I were assigned a room different from the one we booked and ended up sleeping in a room with only a small bed, which was completely unacceptable given the rate paid. The Titanium Elite benefits were practically nonexistent. The late checkout offered was minimal and provided little value. To make matters worse, we went downstairs at 11:00 a.m. looking for something to eat, only to find that breakfast had already closed and lunch did not begin until 12:30 p.m. The hotel offered no food service whatsoever during that time, leaving guests without any dining options. For a property charging luxury-level rates, the overall experience fell far below expectations. Poor room allocation, limited elite recognition, lack of food availability, and inadequate service made this stay feel overpriced and not worth the money. I would not recommend paying these rates for the experience provided.

Amazing hotel everything you could ever want in a hotel.