Hotel Vitruvio

The picture they put on the website misled us to think that they own the whole building, and is a big hotel. However, they are in a building mixing probably with other offices or private apartments. Furthermore, when we went to check-in, they asked us to go to another hotel, which is a few blocks away, and is not like Gonzaga rating as 3 stars, it was only a 2-stars hotel (i don't think it's even a 2 stars hotel, one star didn't luminescence on the sign in front of the hotel. The front desk is in the basement, it was dark. Everything seems old, poor and not in a good condition). They are not like what they said on the website at all. We paid for 3 stars hotel and service, but we only got 2 stars hotel and service. Furthermore, they requested us to check in with another hotel didn't match our need of staying close to the Central station at all, so we were really not happy about this rude request. The room was horrible, it's not very clean, and the towels were not clean, the only thing we got for controlling the temperature is a fan, which got a timekeeper. We won't be able to control it after falling into sleep. We didn't get what they listed on the website in our room, such as Climate control, Complimentary newspaper, Minibar Coffee/tea maker, Hair dryer, and room safe. Due to the lack of hair dryer, we even couldn't take a nice shower. Honestly, there were only basic things in the room, nothing else. For this kind level of hotel, they really shouldn't charge people this kind of money. And I wouldn't recommend anyone to stay in this hotel, not Gonzaga, nor the weird 2-stars hotel they asked us to check in.

Room temperature was too much low and the convector did not work. After a night shower in the rain return to a cold room was not the greatest. Maybe checkin and checkout times should be more elastic (checkin: 2pm checkout:11am. Located less than 100 mt from the central station every place was easy to reach by tube and urban trains. International Staff quite efficient. Despite the pros and cons, for a touch-and-go weekend it is a good accommodation.

The only positive aspect of the hotel is that it is close to the metro station. As stated in the previous reviews,it is definitely not worth the money and staff are not professionals for a 3 star hotel as they claim. It should be a one star motel in my opinion.