iH Hotels Milano Ambasciatori

Great location but the rooms need a renovation . The breakfast was quite nice.

well ok.. where to start.... stayed for work so did not choose this hotel myself and never would! 4 stars this is not! how it got that rating I have no idea! Had to move rooms after the first night because first one was so hideous and dark and depressing, I nearly cried when I walked in! wasn't about to live in that for over 2 weeks! (room on 5th floor was like a prison). So thankful the staff were kind enough to move me though (I have literally never felt i had to do that in an hotel before), at least the 7th floor had a view and was more spacious the good: - LOCATION - excellent - shower water pressure actually not bad - good wifi - someone here said it was bad but i got over 100mb up and down which is very good. - ok view if on 7th floor or above, below then terrible. - nice staff but not great english for some of them. ....er struggling now.. there's a plug by the bed.. there's a kettle and a fridge? THE BAD: - doesn't look like website AT ALL - no idea how it’s 4 stars - 2 AT best! - crappy breakfast, went once, didn't bother again the next 16 days. - tired dated rooms with horrible carpets that could be hiding all sorts out god knows what. - soundproofing just awful (none existant) waking constantly with slamming doors and shouting in corridors - maids ignore do not disturb signs and wake you up. - weird awful hairdryer attached in bathroom - had to ask for another at reception, luckily they had. we Brits like to dry our hair in the comfort of the bedroom, not standing in a cold bathroom! - bidet - why??? - narrow bath with shower on the side wall, not the end one for some bizarre reason, fell over 3 times (hurt leg badly one time - see pic) so very dangerous. bizarre bathroom design that if they got rid of the stupid bidet would have made sense - also a pink sink?! is it 1975?! - The overall finish left a LOT to be desired. - Glad i wasn't the one paying but i understand it is VERY overpriced. - large ‘walk in wardrobe’ well a small dark room with a rail in, but so dark had to use phone torch to see anything. had to ask for more hangers (why with a wardrobe that bit do they the give you 4 hangers?!) - bed TERRIBLE too hard, i like a firm bed, but this was HARD. - horrible duvet like a large sanitary pad, i want a proper duvet, feather or at least soft and fluffy. - light in entry to suite area was broken and kept flicking so i couldnt turn it on. - plug in bathroom sink wouldn't go down properly so had to wash face with tap running.

After our trip to Switzerland, our final destination was Milan. Tired. We booked our room through Booking.com. When we arrived at the hotel, the room we were given was completely different from the one in the photo. It was a room with old furniture, the shutters closed, smelling of mold. But when we opened the blinds, the real problem was revealed. A concrete air gap visible through the window. They deliberately closed it down. When we told the reception that we would never accept this room, they said there was nothing wrong with the room and demanded extra money for a room change. Typical Italian scam. The person who did this is a blonde, dishonest, racist woman working at the front desk. When we resisted, they said they would refund our money, so we trusted them and left the hotel. I will share a screenshot of the return screen. Then they didn't refund our money. Poor souls who are in desperate need of a room. But we're not surprised, he's Italian. You should definitely avoid this hotel. We stayed at a great boutique hotel in that area for much less. I also have comments. In short, the employees are shameless. The hotel is dirty. They are good representatives of the Italian image in the world. Booking has not taken any action regarding this matter.