MARGHERITA

Advantage: The location is good. Close to Central Station. Many restaurants nearby. Disadvantages: The bed in our room lacked mattress toppers, it was only a hard spring base and where you could feel feathers with your back. Extremely thin walls. The room next door had a shower against our wall. The neighbor showered for 40 minutes late at night and it echoed throughout our room. Overall quite loud and poorly insulated. Sleep with earplugs. In the bathroom there is black mold around windows. Overall, slightly neglected maintenance. Cigarette butts outside the balcony. Breakfast was minimalist, expect a sandwich, eggs and sour cream. However, optional coffee to order.  Staff went into the room and made the bed even though it hung "do not disturb" on the door handles. Felt like trespassing. Upon arrival, staff in the lobby were perceived to be disinterested and disengaged. Can't pull them all together. Some were very nice and helpful. At check-out, staff talked on the phone for over 20 minutes despite the queue formation. Even if we did not understand the language, it felt that the conversation was of a personal nature. Had to finally speak up and point out that people are waiting in line.

Although the hotel could probably do with a little update we couldn’t fault it. Stayed with a friend and the staff were all really nice. I noticed on some of the previous reviews they said about them being rude but we didn’t experience that. We asked for an extra blanket and pillows and it wasn’t an issue and they got them straight to us. Nice stay in the city!

Worst check-in experience ever! The hotel receptionist got every single part of the booking wrong (5 rooms) and it took over an hour to sort it out while 12 people were waiting in the lobby, with my parents not being sure if they had a room for the night. The man was rude, aggressive and unhelpful. We also had booked two cots and they only provided one despite an email confirming this was possible. When we asked for help on that matter, the receptionist refused and even said we could "leave a bad review, call a lawyer, I don't care." A second cot was provided on the second night. There is no way to complain to the management. The email for complaints is the same as the one for bookings, and despite sending two emails we never heard back from them. Avoid!