Grand Hotel Imperiale Resort & SPA

Was robbed in our room, while asleep. Would not allow police to come. This was extension through Viking Cruise Line. Never stay here and cruise line offered nothing.

Unfortunately, our experience at the Grand Hotel Imperial was the worst of our 7-week vacation. The location was poor and far from the charm of central Lake Como, making it inconvenient for sightseeing or enjoying the area. The hotel felt more like a business conference venue, and the arrival of busloads of cruise tourists made it extremely busy and chaotic. To make matters worse, the elevators were not working during our stay. Despite repeatedly asking staff to address the issue, nothing was done, which was incredibly frustrating. Overall, this hotel did not meet expectations, and we would not recommend it for those seeking a relaxing or enjoyable stay in Lake Como.

I would never stay at this hotel again even if it was the only one in Como Italy.  It was very disappointing in so many ways.  This hotel is very outdated and the desk staff were rude. There was even one person behind the counter that rolled her eyes at me when I asked for a different room. We were informed there were no other rooms available with a shower (only a tub).  You couldn't pay me enough money to use a tub in this place.   It was obvious that our room hadn't been cleaned in a while.  I'm sure at some point it was but we are guessing it hadn't been used since it was cleaned because there was a lot of dust, a long black hair on the phone, lightbulbs(2) out in the bathroom.  The view (which we were told when we checked in was beautiful) was nothing short of terrible.  Don't be fooled by the photos on the website.  Anyone can make a place look good with photography.  The beautiful view from the balcony on their main website was only seen from one corner of the facility and it must have been a suite.  All of the photos posted on their website are definitely not a true representation of what you should expect.   In speaking with others on our tour it seemed they were also disappointed with this facility. Our room was at the very end of the hallway and very undesirable.  The windows in the hallway were either too short or too tall to see out of them.  The restaurant was so overpriced and the food was terrible.  We ordered a caesar salad, bowl of minestrone soup, bottle of water, cup of coffee - it cost 73 euros (12 euros for a service charge which we were told was for the napkins, setting up the table, etc.) and the lighting in the restaurant was really bad - you could hardly see (not to mention the hideous pink walls).  I really can't say anything positive about this hotel except that we did discover a wonderful restaurant next door which was family owned and the food was excellent and reasonably priced.  There are no shops or much of anything to do in that area.  You will be very disappointed if you are expecting a place that looks like the photos on their website, not to mention luxury (as they also claim).